Service Contract Executive: Aftersales Loyalty & Renewals

Al Futtaim Private Company (LLC)

Dubai

On-site

AED 180,000 - 240,000

Full time

6 days ago

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Job summary

Al Futtaim Private Company (LLC) in Dubai seeks an experienced Service Contract Executive to support Service Maintenance Contracts, drive customer retention, and maximize renewals across the vehicle ownership journey.

You will monitor activation, utilization, expiry, and renewal opportunities, reconnect with service-due or lapsed customers, and collaborate with Service Operations, CRM, Finance, and branches to improve contract utilization.

Qualifications

Bachelor’s degree in a related discipline.
Experience in automotive Aftersales and CRM.
Proven track record in service contract administration and renewals.

Responsibilities

Manage Service Maintenance Contract activities: activation, eligibility, utilization, expiry, renewal.
Identify expiring contracts and drive renewals and extensions with proactive customer engagement.
Identify upselling opportunities linked to Service Maintenance Contracts.
Coordinate retention campaigns targeting service-due, overdue, inactive, and lapsed customers.
Support win-back programs to reactivate customers.
Contribute to development of Service Maintenance Contract packages (scope, intervals, parts, labour, pricing inputs).
Coordinate retention campaigns and contract renewal campaigns with cross-functional teams.
Monitor campaign performance for continuous improvement.