Automotive Service Contracts Lead — Dubai

Al Futtaim Private Company LLC; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

Uae Job Alert is seeking a meticulous Service Contracts Supervisor in Dubai to enhance customer retention through effective management of Service Maintenance Contracts (SMCs). Key responsibilities include maintaining the SMC package database, handling contract services, and delivering timely reports.

The ideal candidate should possess a Bachelor’s or Master’s degree, with a minimum of 5 years' relevant experience in automotive aftersales, strong proficiency in Microsoft Office, and knowledge of ERP systems.

Qualifications

• Minimum of 5 years' experience in a similar role in automotive aftersales.
• Basic knowledge of SAP and expertise in BI reporting tools.
• Strong skills in Excel are required.

Responsibilities

• Maintain and update the SMC package database.
• Handle contract transfers, terminations, and refund requests.
• Develop pricing schedules for Repair Maintenance Contracts.

Skills

Proficiency in Microsoft Office applications

Communication and interpersonal skills

Problem-solving abilities

Time management

Education

Bachelor’s or Master’s degree

Tools

ERP systems (SAP IS AUTO)

BI reporting tools

Job description

Uae Job Alert is seeking a meticulous Service Contracts Supervisor in Dubai to enhance customer retention through effective management of Service Maintenance Contracts (SMCs). Key responsibilities include maintaining the SMC package database, handling contract services, and delivering timely reports.

The ideal candidate should possess a Bachelor’s or Master’s degree, with a minimum of 5 years' relevant experience in automotive aftersales, strong proficiency in Microsoft Office, and knowledge of ERP systems.