UAE National: Service Contracts Analytics Lead

Al Futtaim Private Company (LLC); Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Service Contract Controller in the Bus Division. The role focuses on ensuring profitability of service contracts through data collation, analysis, and timely reporting.

You will interact with customers, workshop teams, and senior management to maintain satisfaction and drive contract performance. The incumbent will collate ERP data, alert on exceptions, and present reports to management and principals, while ensuring compliance with internal

Qualifications

• Excellent analytical thinking and problem-solving skills.
• Strong planning and organizational abilities.
• Customer-focused mindset with adaptability in dynamic environments.
• Effective communication and interpersonal skills in English, Arabic is a plus.

Responsibilities

• Collate information from the ERP system and other sources related to Service Contracts and generate timely reports.
• Alert the workshop manager and higher management about exceptions that may affect the profitability of service contracts.
• Present reports related to service contracts to higher management within specified timelines.
• Prepare and share relevant reports with Principals related to Service Contracts within specified timelines.
• Maintain contact with Service Contract Customers for technical and commercial matters, ensuring positive customer feedback.
• Coordinate with the workshop and sales teams to ensure service contract objectives are met.
• Monitor and analyze service contract profitability, providing insights and recommendations for improvement.
• Ensure compliance with organizational policies regarding service contract management.

Skills

Analytical thinking

Planning

Customer-focused

Communication skills

Education

Diploma in Mechanical/Automotive

Bachelor’s degree

Tools

MS Office

Job description

Al Futtaim Private Company (LLC) is seeking a Service Contract Controller in the Bus Division. The role focuses on ensuring profitability of service contracts through data collation, analysis, and timely reporting.

You will interact with customers, workshop teams, and senior management to maintain satisfaction and drive contract performance. The incumbent will collate ERP data, alert on exceptions, and present reports to management and principals, while ensuring compliance with internal