Service Contract Executive | Al-Futtaim Automotive | Dubai

Al Futtaim Private Company (LLC); Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking a Service Contract Executive to manage activation, utilization, expiry and renewal of Service Maintenance Contracts. You will drive customer retention through targeted CRM activities, campaigns, and win-back programs, connecting with service-due and inactive customers to increase renewals and repeat visits.

You'll collaborate with Service Operations, CRM, Finance and branches to develop contract packages, monitor performance, and identify

Qualifications

• Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.
• 3 to 4 years of relevant automotive Aftersales experience.
• Relevant experience in Service Maintenance Contracts, customer retention, CRM, or customer lifecycle activities.

Responsibilities

• Manage and coordinate Service Maintenance Contract activities including activation, eligibility, utilization, expiry and renewal.
• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions.
• Identify relevant upselling opportunities linked to Service Maintenance Contracts.
• Coordinate customer retention initiatives targeting service-due, overdue, inactive and lapsed customers.
• Support targeted win-back programs designed to reactivate customers.
• Contribute to the development of Service Maintenance Contract packages including service scope, maintenance intervals, parts and labour requirements, validity, eligibility and proposed pricing inputs.
• Coordinate retention campaigns, seasonal service initiatives and contract renewal campaigns.
• Work closely with Service Operations, CRM, Customer Engagement, Finance and branch teams to improve contract utilization and customer retention.
• Monitor campaign and contract performance to support continuous improvement.

Skills

CRM

Customer retention

Contract renewals

Upselling

Stakeholder coordination

Microsoft Excel

Education

Bachelor’s degree in Business Administration

Automotive Management

Tools

Dealer Management Systems

CRM systems

Job description

Overview of the Role

Are you an automotive Aftersales professional with experience in service contracts customer retention and building long-term customer loyalty We are currently building a strong pool of talented Service Contract Executives for future opportunities in Dubai As a Service Contract Executive you will support the administration and performance of Service Maintenance Contracts while driving customer retention initiatives throughout the vehicle ownership journey You will monitor contract activation utilization expiry and renewal opportunities while helping reconnect with service-due inactive and lapsed customers This is an exciting opportunity for a commercially minded customer-focused professional who enjoys using data CRM activities and targeted campaigns to increase customer retention contract renewals and repeat service visits

What You Will Do

• Manage and coordinate Service Maintenance Contract activities including activation eligibility utilization expiry and renewal
• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions
• Identify relevant upselling opportunities linked to Service Maintenance Contracts
• Coordinate customer retention initiatives targeting service-due overdue inactive and lapsed customers
• Support targeted win-back programs designed to reactivate customers
• Contribute to the development of Service Maintenance Contract packages including service scope maintenance intervals parts and labour requirements validity eligibility and proposed pricing inputs
• Coordinate retention campaigns seasonal service initiatives and contract renewal campaigns
• Work closely with Service Operations CRM Customer Engagement Finance and branch teams to improve contract utilization and customer retention
• Monitor campaign and contract performance to support continuous improvement

Required Skills to Be Successful

• Good understanding of automotive Aftersales operations and customer lifecycle management.
• Knowledge of Service Maintenance Contracts and contract administration.
• Experience with contract renewals, extensions, and upselling.
• Understanding of CRM, customer retention, and service reminder activities.
• Experience supporting customer retention and win-back programs.
• Good working knowledge of Microsoft Excel.
• Familiarity with automotive Dealer Management Systems.
• Strong commercial awareness and customer focus.
• Good planning, organization, and stakeholder coordination skills.
• Strong communication skills with excellent attention to detail.

About the Team

You will be part of a collaborative Aftersales team, working closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams.Together, the team focuses on strengthening customer loyalty throughout the vehicle ownership lifecycle by improving service contract utilization, increasing renewal opportunities, encouraging repeat service visits, and reconnecting with inactive customers.

What Equips You for the Role

• Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.
• 3 to 4 years of relevant automotive Aftersales experience.
• Relevant experience in Service Maintenance Contracts, customer retention, CRM, or customer lifecycle activities.
• Hands-on exposure to service reminders, contract renewals, customer retention, and win-back programs.
• Previous automotive distributor, OEM, or dealer experience is preferred.
• UAE or GCC experience is an advantage.
• Good understanding of customer engagement and retention campaigns.
• Strong commercial awareness, collaboration, and communication skills.
• Customer-focused, results-oriented, organized, and accountable.