Service Contract Executive | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai seeks an experienced Service Contract Executive to support Service Maintenance Contracts, drive customer retention, and maximize renewals across the vehicle ownership journey.

You will monitor activation, utilization, expiry, and renewal opportunities, reconnect with service-due or lapsed customers, and collaborate with Service Operations, CRM, Finance, and branches to improve contract utilization.

Qualifications

• Bachelor’s degree in a related discipline.
• Experience in automotive Aftersales and CRM.
• Proven track record in service contract administration and renewals.

Responsibilities

• Manage Service Maintenance Contract activities: activation, eligibility, utilization, expiry, renewal.
• Identify expiring contracts and drive renewals and extensions with proactive customer engagement.
• Identify upselling opportunities linked to Service Maintenance Contracts.
• Coordinate retention campaigns targeting service-due, overdue, inactive, and lapsed customers.
• Support win-back programs to reactivate customers.
• Contribute to development of Service Maintenance Contract packages (scope, intervals, parts, labour, pricing inputs).
• Coordinate retention campaigns and contract renewal campaigns with cross-functional teams.
• Monitor campaign performance for continuous improvement.

Skills

Automotive Aftersales operations

Contract administration

CRM & customer retention

Service reminders

Contract renewals & upselling

Microsoft Excel

Dealer Management Systems

Stakeholder coordination

Communication skills

Education

Bachelor’s degree in Business Administration, Automotive Management, or related

Tools

Microsoft Excel

Dealer Management Systems

Job description

Overview of the Role

Are you an automotive Aftersales professional with experience in service contracts, customer retention, and building long-term customer loyalty?

We are currently building a strong pool of talented Service Contract Executives for future opportunities in Dubai.

As a Service Contract Executive, you will support the administration and performance of Service Maintenance Contracts while driving customer retention initiatives throughout the vehicle ownership journey. You will monitor contract activation, utilization, expiry, and renewal opportunities while helping reconnect with service-due, inactive, and lapsed customers.

This is an exciting opportunity for a commercially minded, customer-focused professional who enjoys using data, CRM activities, and targeted campaigns to increase customer retention, contract renewals, and repeat service visits.

What You Will Do

• Manage and coordinate Service Maintenance Contract activities, including activation, eligibility, utilization, expiry, and renewal.

• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions.

• Identify relevant upselling opportunities linked to Service Maintenance Contracts.

• Coordinate customer retention initiatives targeting service-due, overdue, inactive, and lapsed customers.

• Support targeted win-back programs designed to reactivate customers.

• Contribute to the development of Service Maintenance Contract packages, including service scope, maintenance intervals, parts and labour requirements, validity, eligibility, and proposed pricing inputs.

• Coordinate retention campaigns, seasonal service initiatives, and contract renewal campaigns.

• Work closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams to improve contract utilization and customer retention.

• Monitor campaign and contract performance to support continuous improvement.

Desired Candidate Profile

Required Skills to Be Successful

• Good understanding of automotive Aftersales operations and customer lifecycle management.

• Knowledge of Service Maintenance Contracts and contract administration.

• Experience with contract renewals, extensions, and upselling.

• Understanding of CRM, customer retention, and service reminder activities.

• Experience supporting customer retention and win-back programs.

• Good working knowledge of Microsoft Excel.

• Familiarity with automotive Dealer Management Systems.

• Strong commercial awareness and customer focus.

• Good planning, organization, and stakeholder coordination skills.

• Strong communication skills with excellent attention to detail.

About the Team

You will be part of a collaborative Aftersales team, working closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams.

Together, the team focuses on strengthening customer loyalty throughout the vehicle ownership lifecycle by improving service contract utilization, increasing renewal opportunities, encouraging repeat service visits, and reconnecting with inactive customers.

What Equips You for the Role

• Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.

• 3 to 4 years of relevant automotive Aftersales experience.

• Relevant experience in Service Maintenance Contracts, customer retention, CRM, or customer lifecycle activities.

• Hands-on exposure to service reminders, contract renewals, customer retention, and win-back programs.

• Previous automotive distributor, OEM, or dealer experience is preferred.

• UAE or GCC experience is an advantage.

• Good understanding of customer engagement and retention campaigns.

• Strong commercial awareness, collaboration, and communication skills.

• Customer-focused, results-oriented, organized, and accountable.