Automotive Service Contracts & Retention Specialist

Al-Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim is seeking a Service Contract Executive in Dubai to manage service maintenance contracts, monitor activations, expiries, and renewals, and drive retention initiatives. The role focuses on connecting with customers due for service, inactive, or with expired contracts while identifying upselling opportunities linked to maintenance plans.

The candidate should have 3–4 years in automotive Aftersales, a Bachelor’s degree in related fields, and experience with CRM and retention campaigns.

Qualifications

• Bachelor’s degree in Business Administration, Automotive Management, or related discipline.
• 3 to 4 years of automotive Aftersales experience.
• Experience with Service Maintenance Contracts, CRM, or customer lifecycle activities.
• Hands-on exposure to service reminders, contract renewals, customer retention, and win-back programs.

Responsibilities

• Manage and coordinate Service Maintenance Contract activities, including activation, eligibility, utilization, expiry, and renewal.
• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions.
• Identify relevant upselling opportunities linked to Service Maintenance Contracts.
• Coordinate customer retention initiatives targeting service-due, overdue, inactive, and lapsed customers.
• Support targeted win-back programs designed to reactivate customers.
• Contribute to the development of Service Maintenance Contract packages, including service scope, maintenance intervals, parts and labour requirements, validity, eligibility, and proposed pricing inputs.
• Coordinate retention campaigns, seasonal service initiatives, and contract renewal campaigns.
• Work closely with Service Operations, CRM, Customer Engagement, Finance, and branch teams to improve contract utilization and customer retention.
• Monitor campaign and contract performance to support continuous improvement.

Job description

Al-Futtaim is seeking a Service Contract Executive in Dubai to manage service maintenance contracts, monitor activations, expiries, and renewals, and drive retention initiatives. The role focuses on connecting with customers due for service, inactive, or with expired contracts while identifying upselling opportunities linked to maintenance plans.

The candidate should have 3–4 years in automotive Aftersales, a Bachelor’s degree in related fields, and experience with CRM and retention campaigns.