Service Contracts Supervisor Job in Dubai, United Arab Emirates

Al Futtaim Private Company LLC; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

Uae Job Alert is seeking a meticulous Service Contracts Supervisor in Dubai to enhance customer retention through effective management of Service Maintenance Contracts (SMCs). Key responsibilities include maintaining the SMC package database, handling contract services, and delivering timely reports.

The ideal candidate should possess a Bachelor’s or Master’s degree, with a minimum of 5 years' relevant experience in automotive aftersales, strong proficiency in Microsoft Office, and knowledge of ERP systems.

Qualifications

• Minimum of 5 years' experience in a similar role in automotive aftersales.
• Basic knowledge of SAP and expertise in BI reporting tools.
• Strong skills in Excel are required.

Responsibilities

• Maintain and update the SMC package database.
• Handle contract transfers, terminations, and refund requests.
• Develop pricing schedules for Repair Maintenance Contracts.

Skills

Proficiency in Microsoft Office applications

Communication and interpersonal skills

Problem-solving abilities

Time management

Education

Bachelor’s or Master’s degree

Tools

ERP systems (SAP IS AUTO)

BI reporting tools

Job description

Role Overview

We are looking for a meticulous and proactive Service Contracts Supervisor to join our team in Dubai. This role focuses on enhancing customer retention through the effective management and execution of Service Maintenance Contracts (SMCs). You will be responsible for ensuring smooth SMC transactions, monitoring purchase trends, and providing insightful analyses to optimize profitability.

Key Responsibilities

• Maintain and update the SMC package database, ensuring packages are ready for processing within 24 hours of request and refreshed weekly.
• Offer frontline support through the Service Contracts Service Desk, handling contract transfers, terminations, refund requests, and reinstatements.
• Develop pricing schedules for Repair Maintenance Contracts (RMCs) and secure approvals within 48 hours of request.
• Provide system support for SMCs linked to new units, ensuring accurate contributions for each unit.
• Prepare and deliver timely reports, including trend analyses and actionable recommendations.

Qualifications and Skills

• Bachelor’s or Master’s degree.
• Proficiency in Microsoft Office applications, especially Excel.
• Experience with ERP systems (SAP IS AUTO) and BI reporting tools.
• A minimum of 5 years’ experience in a similar role, with mandatory expertise in automotive aftersales.
• Basic knowledge of SAP, strong communication and interpersonal skills, and proficiency in MS Office Suite (Excel, PowerPoint).
• Exceptional problem-solving and time management abilities.