Service Advisor (UAE National)

Al Tayer Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in the United Arab Emirates seeks skilled professionals to provide exceptional customer service in automotive repair and maintenance. The successful candidate will greet customers, assess their needs, and oversee the repair process to ensure quality service delivery. Candidates should possess a vocational qualification or a diploma in automotive engineering, along with 2-5 years of experience in the automotive sector. This is a full-time role that emphasizes strong customer relations and effective communication.

Qualifications

• Vocational qualification in automotive trade or a Diploma in Automobile Engineering.
• 2-5 years experience in automotive trade.
• Strong customer service orientation with good communication skills.

Responsibilities

• Greet customers and discuss service needs accurately.
• Prepare work instructions for technicians based on customer confirmations.
• Ensure quality inspections upon job completion.
• Deliver vehicles courteously and ensure customer satisfaction.
• Maintain communication with customers regarding service statuses.

Skills

Customer service

Vehicle maintenance knowledge

Communication skills

Sales skills

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

Job Purpose

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs.

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing / repair needs, guide them on assessment & repair of problems / faults and service requirements based on manufacturer recommendation and when agreed record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company's genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO / IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Job Requirements

Education / Certification and Continued Education

• Vocational qualification in automotive trade or
• Diploma in Automobile Engineering or graduate

Years of Experience

• 2 -5 years experience in automotive trade

Additional Information