Service Advisor Supervisor

Ali & Sons; United Arab Emirates; On-site; AED 216,000 - 324,000; Full time

Job summary

Ali & Sons in Dubai, United Arab Emirates, seeks a Service Advisor Supervisor to lead the Service Advisor team in the Aftersales department. The role focuses on customer satisfaction, team development, and adherence to dealership processes and manufacturer standards.

The candidate will supervise daily activities, review service documentation, and ensure accurate vehicle inspections and estimates. Strong English skills and a UAE driving license are required, with Arabic as a plus.

Qualifications

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years of experience in a similar automotive aftersales role.
• Experience supervising or leading a team of Service Advisors.
• Valid UAE Driving License (mandatory).
• Fluency in English (required); Arabic is an advantage.

Responsibilities

• Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
• Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
• Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.
• Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
• Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.
• Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
• Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.
• Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Skills

Team leadership

Customer service

Communication

Coaching & mentoring

Education

Bachelor's or Diploma in relevant discipline

Tools

CRM software

Job description

We are hiring a Service Advisor Supervisor at our Dubai, UAE location. This role leads the Service Advisor team within the Aftersales department, focusing on customer satisfaction, team development, and compliance with dealership processes and manufacturer standards.

Key Responsibilities

• Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
• Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
• Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.
• Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
• Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.
• Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
• Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.
• Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Qualifications

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years of experience in a similar automotive aftersales role.
• Previous experience supervising or leading a team of Service Advisors.
• Valid UAE Driving License (mandatory).
• Fluency in English (required); Arabic is an advantage.