Service Advisor (Automotive Garage)

R One Performance; Dubai; On-site; AED 133,920 - 178,560; Full time

Benefits offered by this job

Competitive salary + commission

Medical insurance

Other benefits as per UAE labor law

Job summary

A leading automotive service center in Dubai is seeking an experienced Service Advisor to greet customers and manage service/repair needs. Responsibilities include liaising between customers and technicians, upselling services, and maintaining records. The ideal candidate has at least 5 years of experience, strong automotive knowledge, and excellent communication skills. We offer a competitive salary plus commission, medical insurance, and additional benefits as per UAE labor law.

Qualifications

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
• Proficiency in auto service software (e.g., RO systems, DMS).
• Ability to work under pressure in a fast-paced environment.
• Valid UAE driving license preferred.

Responsibilities

• Greet customers and provide accurate cost/time estimates.
• Liaise between customers and technicians for smooth workflow.
• Upsell additional services/parts while maintaining trust.
• Maintain detailed records of services and inspections.
• Handle customer complaints professionally.
• Monitor job progress and keep customers updated.
• Ensure compliance with company policies.

Skills

Customer service skills

Automotive knowledge

Communication skills

Tools

Auto service software

Job description

Dubai, United Arab Emirates | Posted on 07/06/2025

• Greet customers, understand their vehicle service/repair needs, and provide accurate cost/time estimates.
  
• Liaise between customers and technicians, ensuring smooth workflow in the workshop.
  
• Upsell additional services/parts while maintaining transparency and trust.
  
• Maintain detailed records of services, inspections, and customer interactions.
  
• Handle customer complaints professionally and ensure resolution.
  
• Monitor job progress and keep customers updated on vehicle status.
  
• Ensure compliance with company policies and industry standards.
  

Requirements

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
  
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
  
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
  
• Proficiency in auto service software (e.g., RO systems, DMS).
  
• Ability to work under pressure in a fast-paced environment.
  
• Valid UAE driving license preferred.
  
• Competitive salary + commission/performance bonuses.
  
• Medical insurance & other benefits as per UAE labor law.
  
• Opportunity to work with a reputable automotive service center.