Service Advisor | Fujairah | Emirati only

AW Rostamani Holdings LLC; Fujairah; On-site; AED 67,000 - 112,000; Full time

Job summary

AW Rostamani Holdings LLC is seeking a Service Advisor to assist customers with service needs, explain available services, manage schedules, and ensure a smooth experience from drop-off to pickup.

The ideal candidate has a degree or diploma in Automobile/Mechanical Engineering, about 3 years of dealership experience, strong vehicle knowledge, and excellent communication, time management, and service software skills.

Qualifications

• Degree/3-year Diploma in Automobile/Mechanical Engineering.
• 3 years practical experience with Dealers in similar positions.
• Strong knowledge of vehicle systems, repairs, and maintenance services.

Responsibilities

• Follow the NSSW standards in all customer touch points.
• Attend high profile major fleet customers.
• Greet customers promptly and understand their needs.
• Record customer requirements and proper vehicle data.
• Update customer database and confirm job requirements, repair details, costs and delivery times with customers.
• Arrange test drives when required with the customer.
• Create legible job cards and inform customers of progress.
• Follow up on job progress and obtain customer approvals for additional repairs.
• Explain warranty and service contract coverage to customers and upsell services.
• Ensure timely closing of job cards and delivery of serviced vehicles as promised.
• Maintain long-term relationships to boost customer retention and satisfaction.

Skills

Customer handling

Negotiation skills

Vehicle systems knowledge

Maintenance services knowledge

Customer service

Communication skills

Interpersonal skills

Time management

Microsoft Office

Service management software

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Job description

Job purpose

The Service Advisor is responsible for assisting customers with their service needs providing detailed information about services offered managing service schedules and ensuring a smooth customer experience from drop-off to pick-up They act as the liaison between customers and the service department ensuring customer satisfaction and operational efficiency

Job responsibilities

• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile major fleet customers
• Promptness in receiving greeting customers understand their needs
• Proper inventory of customer s vehicle and record customers requirements
• Updating customer data base
• Re-confirm the Job requirements Repair details cost involved delivery time etc and obtaining customer s approval
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs delayed delivery time and obtain approvals
• Brief the customer on warranty coverage Service contract coverage
• Promoting Service Contracts other service products upselling
• Ensure job cards are closed on time
• Ensure car is cleaned and ready for delivery as per the promised date and set time Notify customer in advance in case of delay
• Receive customer explain jobs carried out and charges ensure payment and deliver the vehicle
• Achieving financial non-financial targets Labour sales CSI RO Nos Service campaign targets etc
• Develop and maintain long term relationship to enhance customer retention
• Handle customer complaints on priority and bring it to the notice of the superiors
• Attend customer queries promptly
• Ensure the pending job cards to be closed within the time limit

Educational Qualification

Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

3 years practical experience with Dealers in similar positions.

Competencies

• Customer handling & negotiation skills.
• Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and service management software (preferred).

Languages

English, Arabic is desirable