Automotive Service Advisor

800CarGuru; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

800CarGuru in Dubai, United Arab Emirates, seeks an Automotive Service Advisor to greet customers, document concerns, and coordinate with technicians to schedule maintenance and repairs.

The role requires clear explanations of recommended services, preparation of estimates and invoices, and management of service appointments. You will also maintain service records, promote maintenance packages, and assist roadside operations in a fast-paced, customer-focused environment.

Qualifications

• Experience as an Automotive Service Advisor or related automotive service role is beneficial.
• Strong customer service and satisfaction skills.
• Effective communication with customers and technicians.
• English proficiency is required; other UAE languages are a plus.

Responsibilities

• Greet customers and document service requests accurately.
• Coordinate with technicians to schedule and track maintenance and repairs.
• Explain recommended services and prepare cost estimates and invoices.
• Manage service appointments and handle customer inquiries.
• Maintain service records and promote maintenance packages.
• Support roadside assistance coordination when required.

Skills

Vehicle maintenance

Customer service

Communication

Automotive service experience

Vehicle systems knowledge

English proficiency

Tools

CRM software

Job description

Everyday except Friday and Sunday.

Company Description

800CarGuru is the UAE’s largest on-location and mobile vehicle service provider, offering convenient solutions for drivers who need reliable support wherever they are. The main Service Center is based in Dubai, with roadside assistance services covering Dubai, Abu Dhabi, Sharjah, and Ajman. The company focuses on efficient, high-quality automotive services that prioritize customer safety and satisfaction. Team members at 800CarGuru work in a dynamic environment that values professionalism, responsiveness, and strong service standards.

Role Description

The Automotive Service Advisor is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for greeting customers, understanding their vehicle concerns, and accurately documenting service requests. The Service Advisor coordinates with technicians to schedule and track vehicle maintenance and repair activities, provides clear explanations of recommended services, and prepares cost estimates and invoices. Daily tasks include managing service appointments, handling customer inquiries, ensuring timely updates on vehicle status, and supporting roadside assistance coordination when required. The role also involves maintaining service records, promoting appropriate maintenance packages, and contributing to a positive, customer-focused atmosphere in the service center.

Qualifications

• Candidates should possess skills in Vehicle Maintenance and Automotive Repair to understand service requirements and communicate technical information accurately.
• Candidates should possess strong Customer Service and Customer Satisfaction skills to build trust, manage expectations, and resolve concerns effectively.
• Candidates should possess effective Communication skills to interact clearly with customers, technicians, and other team members.
• Previous experience as an Automotive Service Advisor or in a related automotive service role is highly beneficial.
• Knowledge of common vehicle systems, service schedules, and basic diagnostic concepts is preferred.
• Ability to work in a fast-paced environment, manage multiple tasks, and use service management or CRM software is an advantage.
• Proficiency in English is required; additional languages commonly used in the UAE are a plus.
• A valid UAE driving license and familiarity with local automotive service standards are beneficial.