Service Advisor (Automotive Garage)

R1 Performance; Dubai; On-site; AED 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical insurance

Other benefits as per UAE labor law

Job summary

An automotive service center in Dubai seeks an experienced Service Advisor to manage customer interactions and ensure smooth workflow in the workshop. The ideal candidate will have a minimum of 5 years of experience, strong automotive knowledge, and excellent communication skills in English. This role offers a competitive salary, commission, and benefits in accordance with UAE labor laws.

Qualifications

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
• Proficiency in auto service software (e.g., RO systems, DMS).
• Ability to work under pressure in a fast-paced environment.
• Valid UAE driving license preferred.

Responsibilities

• Greet customers and understand their service/repair needs.
• Liaise between customers and technicians.
• Upsell additional services/parts while maintaining trust.
• Maintain detailed records of services and customer interactions.
• Handle customer complaints professionally.
• Monitor job progress and keep customers updated on status.
• Ensure compliance with company policies.

Skills

Customer service

Communication

Automotive knowledge

Software proficiency

Pressure handling

Tools

Auto service software

DMS

Job description

Dubai, United Arab Emirates | Posted on 07/06/2025

• Greet customers, understand their vehicle service/repair needs, and provide accurate cost/time estimates.
  
• Liaise between customers and technicians, ensuring smooth workflow in the workshop.
  
• Upsell additional services/parts while maintaining transparency and trust.
  
• Maintain detailed records of services, inspections, and customer interactions.
  
• Handle customer complaints professionally and ensure resolution.
  
• Monitor job progress and keep customers updated on vehicle status.
  
• Ensure compliance with company policies and industry standards.
  

Requirements

• Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
  
• Strong knowledge of automotive repairs, maintenance, and diagnostics.
  
• Excellent communication and customer service skills (English mandatory; Arabic a plus).
  
• Proficiency in auto service software (e.g., RO systems, DMS).
  
• Ability to work under pressure in a fast-paced environment.
  
• Valid UAE driving license preferred.
  
• Competitive salary + commission/performance bonuses.
  
• Medical insurance & other benefits as per UAE labor law.
  
• Opportunity to work with a reputable automotive service center.