Service Advisor - Passenger Vehicles

AlFuttaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

AlFuttaim is looking for a Service Advisor in Dubai to provide high-quality service and support to customers through their vehicle service journey. The ideal candidate will have 3 to 5 years of experience in automotive service processes and a deep understanding of customer relationship management.

Responsibilities include guiding customers through the vehicle service process, coordinating with workshop teams, and ensuring high levels of customer satisfaction. Candidates should hold a relevant technical degree and possess strong problem-solving and communication skills.

Qualifications

• 3 to 5 years of experience in automotive service processes.
• Experience in customer-facing aftersales role in a dealership.
• Strong technical understanding of passenger vehicles.

Responsibilities

• Welcome customers professionally and guide them through service.
• Record customer concerns and repair requests accurately.
• Coordinate with workshop teams for repair actions.

Skills

Automotive service advisory

Customer service

Workshop coordination

Repair explanation

Service upselling

Education

Diploma or bachelor degree in Automobile or Mechanical Engineering

Tools

Microsoft Office

Dealer management systems

Job description

Service Advisor – Passenger Vehicles

We are seeking a customer‑focused aftersales professional with 3 to 5 years of experience in passenger vehicle service processes, workshop coordination, repair explanation, customer relationship management, and service revenue support. The role supports customers through the full service journey, coordinates with workshop teams, supports retention, and delivers a transparent, efficient, high‑quality vehicle service experience.

Job Snapshot

• Location: Dubai, United Arab Emirates
• Industry: Automotive
• Function: Customer Service
• Experience: 3 to 5 years
• Job Type: Full‑time
• Salary: 6,000‑9,000AED
• Gender: Any
• Nationality: Any

Key Responsibilities

• Welcome customers professionally and guide them through the complete vehicle service process from reception to delivery.
• Listen carefully to customer concerns and record accurate vehicle symptoms, repair requests, service needs, and appointment details.
• Coordinate with workshop, parts, and service operations teams to ensure repair requirements are clearly understood and actioned.
• Explain maintenance work, repair recommendations, costs, timelines, and value‑added services in a clear and transparent manner.
• Follow up on vehicle repair status and provide timely updates to customers throughout the service journey.
• Support right‑first‑time repairs by ensuring customer concerns are correctly documented and communicated to technical teams.
• Build strong customer relationships that improve satisfaction, trust, repeat service visits, and long‑term retention.
• Upsell relevant products and services responsibly while matching recommendations to customer needs and vehicle condition.
• Handle customer questions, delays, concerns, and complaints professionally to protect service quality and brand confidence.
• Maintain accurate customer records, job cards, service details, system updates, and communication notes.
• Ensure compliance with service department SOPs, dealer processes, data accuracy standards, and customer handling guidelines.
• Work toward service revenue, customer satisfaction, retention, and departmental performance targets.
• Coordinate vehicle delivery readiness with workshop teams to support on‑time handover and a smooth customer experience.
• Keep customers informed about required approvals, additional repair findings, parts availability, and expected completion times.
• Support teamwork across service reception, workshop, parts, warranty, and aftersales operations.
• Maintain a customer‑first approach during high‑volume service periods while managing multiple vehicles and requests.

Ideal Profile

• Diploma or bachelor degree in Automobile Engineering, Mechanical Engineering, or a related technical field.
• 3 to 5 years of experience in the automotive industry, preferably as a Service Advisor or in a similar customer‑facing aftersales role.
• Strong technical understanding of passenger vehicles, service operations, repair processes, and maintenance requirements.
• Experience working in a dealership, authorized service centre, or professional automotive workshop environment.
• Good customer service, relationship management, and communication skills.
• Ability to explain technical information, repair work, costs, and service recommendations in simple customer‑friendly language.
• Commercial awareness with the ability to support revenue targets through responsible upselling and service retention.
• Strong problem‑solving skills with the ability to manage customer concerns calmly and professionally.
• Organised and detail‑focused, with the ability to handle multiple customers, job cards, and follow‑ups at the same time.
• Proficiency in Microsoft Office; experience with dealer management systems is an advantage.
• Fluency in English is required; basic Arabic communication skills are an advantage.
• Customer‑first mindset with strong attention to accuracy, service quality, and professional conduct.

Skills Set

• Automotive service advisory
• Passenger vehicle service
• Customer service
• Aftersales operations
• Workshop coordination
• Vehicle repair explanation
• Maintenance advisory
• Service reception
• Job card handling
• Customer concern identification
• Right‑first‑time repair support
• Service upselling
• Customer retention
• Customer satisfaction
• Dealer management systems
• Microsoft Office
• Service cost explanation
• Vehicle delivery coordination
• Repair status follow‑up
• Complaint handling
• Relationship management
• Automotive technical knowledge
• Parts coordination
• Service SOP compliance
• Data accuracy
• Dealership operations
• English communication
• Basic Arabic communication