Service Advisor Automotive Dealership - Al Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; Presencial; AED 89.280 - 133.920; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous professional training and brand certification opportunities

Competitive salary and performance-driven incentives

Descripción de la vacante

AlFuttaim is seeking an Automotive Service Advisor in Dubai. This role involves connecting clients with the workshop team, ensuring efficient vehicle servicing from drop-off to delivery while managing customer satisfaction and supporting dealership revenue targets.

Ideal candidates should have a diploma or degree in Automobile or Mechanical Engineering and 3-5 years of relevant experience. The position offers competitive pay between 8000-12000 AED monthly, alongside opportunities for continuous training and professional development.

Formación

• 3-5 years of automotive dealership experience, including at least 3 years as a Service Advisor.
• Strong understanding of dealership service operations and repair workflows.
• Excellent communication and customer handling skills.

Responsabilidades

• Welcome customers professionally and accurately capture vehicle concerns and service requirements.
• Prepare detailed repair orders with clear cost estimates and job explanations.
• Coordinate with workshop teams to monitor job progress and secure approvals for additional repairs.
• Provide proactive updates regarding service status, timelines, and completion schedules.
• Conduct structured vehicle handover, explaining completed work and final invoices clearly.
• Promote value-added services to support aftersales revenue targets.
• Maintain dealership standards through continuous certification and skill development.

Conocimientos

Automotive service process knowledge

Customer relationship management

Job order preparation and cost estimation

Workshop coordination and follow-up

Service revenue support and upselling

ERP and MS Office proficiency

Team collaboration and problem solving

Educación

Diploma or bachelor's degree in Automobile or Mechanical Engineering

Descripción del empleo

Position Overview

Automotive service advisor jobs in Dubai UAE offer strong career growth within leading dealership networks. This Service Advisor role is a frontline customer-focused position connecting clients with the workshop team, ensuring smooth vehicle servicing from drop-off to delivery. You will manage repair orders, coordinate with technicians, and maintain high customer satisfaction while supporting dealership service revenue targets.

Job Details

Country: UAE
City: Dubai
Industry: Automotive
Function: Customer Service
Salary: 8000-12000 AED per month
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Welcome customers professionally and accurately capture vehicle concerns and service requirements.
• Prepare detailed repair orders with clear cost estimates and job explanations.
• Coordinate with workshop teams to monitor job progress and secure approvals for additional repairs.
• Provide proactive updates regarding service status, timelines, and completion schedules.
• Conduct structured vehicle handover, explaining completed work and final invoices clearly.
• Promote value-added services to support aftersales revenue targets.
• Maintain dealership standards through continuous certification and skill development.

Ideal Profile

• Diploma or bachelor's degree in Automobile or Mechanical Engineering.
• 3-5 years of automotive dealership experience, including at least 3 years as a Service Advisor.
• Strong understanding of dealership service operations and repair workflows.
• Excellent communication and customer handling skills.

Skills Set

• Automotive service process knowledge
• Customer relationship management
• Job order preparation and cost estimationi>
• Workshop coordination and follow-up
• Service revenue support and upselling
• ERP and MS Office proficiency
• Team collaboration and problem solving

Why Join Us

• Join a leading automotive dealership group in the UAE.
• Work within a high-performing service environment focused on customer satisfaction.
• Continuous professional training and brand certification opportunities.
• Competitive salary and performance-driven incentives.

About the Company

Al Futtaim Group is a diversified regional business headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare sectors. With long-standing partnerships with global automotive brands, the Group delivers premium dealership services and customer-focused mobility solutions across the Middle East.