Service Advisor - Dubai & Abu Dhabi

Al Tayer Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Tayer Group in Dubai seeks an Automotive Service Advisor to greet customers, discuss servicing and repair needs, and record requirements on the job card. You will explain the job contents and costs, and prepare clear work instructions for technicians while keeping customers updated during the repair.

Responsibilities include inspecting completed work, delivering vehicles courteously, upselling accessories and service packages, and building lasting customer relationships through proactive

Qualifications

• 2-5 years' experience in automotive trade.
• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate.

Responsibilities

• Greet customers, discuss servicing/repair needs, and record requirements on the job card.
• Explain contents of the job, its value and cost involved. Prepare clear work instructions for the technician and keep in contact to ensure progress.
• Organize inspection upon completion of the job to ensure quality meets the prescribed standard and customer satisfaction.
• Deliver the vehicle courteously after completion to the satisfaction of the customer and workshop authorities.
• Establish healthy relationships by proactively communicating with customers on performance and future service needs.
• Keep customers updated on back-order parts and delivery dates to retain confidence.
• Keep customers informed about work progress and deliver vehicles after collecting repair charges.
• Upsell new accessories, service packages, and participate in service campaigns.
• Upgrade product knowledge through training.
• Establish cordial relations with customers and workshop staff.
• Follow up on work in progress and long-pending deliveries.

Skills

Customer service

Communication skills

Upselling

Education

Diploma in Automobile Engineering

Graduate

Job description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back-order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web-based training and classroom training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work in Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications & Experience

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate
• 2 -5 years' experience in automotive trade