Service Advisor

ALBA CORP; Dubai; On-site; AED 56,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Visa sponsorship

Training support

Performance-based incentives

Job summary

Alba Cars showroom in Dubai seeks a service-minded Service Advisor to bridge customers and the workshop. You will drive a premium service experience while supporting upsell of services and accessories.

You will greet clients, explain estimates, coordinate with the workshop, handle inquiries, and maintain detailed service records to ensure smooth, customer-centric operations. Fluency in English and Arabic is preferred, and you will collaborate with sales on showroom coordination to maximize

Qualifications

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.
• Proven experience as a Service Advisor or Sales Coordinator in the automotive industry.
• Excellent communication and interpersonal skills in English and Arabic (preferred).
• Strong organizational and multitasking abilities and a customer-centric mindset.

Responsibilities

• Greet customers professionally and understand their vehicle service needs.
• Prepare accurate service estimates and explain job details.
• Coordinate with workshop team to ensure timely service delivery.
• Upsell services, maintenance packages, and accessories.
• Handle inquiries, feedback, and complaints promptly and professionally.
• Maintain records of service transactions and follow-ups.

Skills

Customer service

English

Arabic

Communication

Organizational skills

CRM tools

Sales coordination

Showroom coordination

Problem solving

Tools

CRM systems

Automotive management systems

Job description

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.

Key Responsibilities and Duties:

• Greet customers professionally and understand their vehicle service needs.

• Prepare accurate service estimates explain job details and manage customer expectations.

• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

• Upsell additional services maintenance packages and accessories to maximize revenue.

• Handle customer inquiries feedback and complaints in a timely and solutionoriented manner.

• Maintain detailed records of service transactions warranty issues and followups.

• Assist in showroom coordination and support the sales team when required.
  

Salary Range and Benefits:

• Salary Range: 5000 AED 12000 AED

• We provide medical insurance as per UAE law visa sponsorship training support and performancebased incentives.

Qualifications and Skills:

• Proven experience as a Service Advisor Sales Coordinator or in a customerfacing role in the automotive industry.

• Excellent communication and interpersonal skills in both English and Arabic (preferred).

• Strong organizational and multitasking abilities.

• Proficiency with automotive management systems and CRM tools is a plus.

• Knowledge of automotive brands basic technical terminology and aftersales processes.

• Customercentric attitude salesoriented mindset and problemsolving approach.

Work Experience:

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.

Thank you and good luck!