Service Advisor | Autoplus Automotive | Al Ain

United Al Saqer Group; Al Ain; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive benefits package

Path towards a rewarding career

Job summary

United Al Saqer Group is looking for a Service Advisor to serve as the primary point of contact between customers and the service team. In this role based in Al Ain, Abu Dhabi, you'll oversee service appointments, provide progress updates, and ensure high standards of repairs. The ideal candidate should possess a bachelor’s degree in a relevant field, have 2–4 years of experience, and proficiency in Dealer Management Systems. A competitive benefits package is included.

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Basic knowledge of vehicle systems and repair processes.
• Experience in dealership or multi-brand service environments preferred.

Responsibilities

• Greet customers professionally and understand their service needs.
• Record customer concerns and prepare job cards with repair instructions.
• Liaise with technicians for clear communication.
• Provide updates to customers on vehicle status.
• Generate accurate service estimates and explain costs.
• Ensure proper vehicle delivery and review performed work.
• Process warranty claims in accordance with OEM standards.
• Follow up post-service for customer satisfaction.

Skills

Proficiency in Dealer Management Systems (DMS)

Basic understanding of vehicle diagnostics

Strong communication skills

Proficiency in MS Office

Customer-focused mindset

Adaptable and collaborative

Attention to service quality

Education

Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field

Job description

AUTOPLUS BODYSHOP

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high‑value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff, and keeping up with the international trends, we aim to stay ahead of our opposition.

Job Summary

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium‑level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

Area of Responsibility

• Customer Interaction: greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.
• Service Consultation: accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.
• Technical Coordination: liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.
• Progress Updates: provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.
• Estimate Preparation: generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.
• Vehicle Handover: ensure proper vehicle delivery to the customer post‑service, including reviewing performed work, providing service reports, and explaining any outstanding issues.
• Warranty and Policy Compliance: process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.
• Customer Satisfaction & Follow‑Up: follow up post‑service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

Mandatory & Preferred Requirements

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field
• 2–4 years of experience in a similar Service Advisor role preferred
• Basic knowledge of vehicle systems and repair processes
• Experience in dealership or multi‑brand service environments preferred

Skills & Competencies

• Proficiency in Dealer Management Systems (DMS) and service software
• Basic understanding of vehicle diagnostics and workshop operations
• Strong communication and customer‑handling skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Customer‑focused mindset with ownership and accountability
• Adaptable and collaborative approach
• Result‑driven with attention to service quality and timelines

Benefits

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location

Al Ain, Abu Dhabi