Senior Service Advisor-Al Ain

Al Rostamani Group; Ras Al Khaimah; On-site; AED 100,000 - 145,000; Full time

Job summary

Al Rostamani Group in Ras Al Khaimah seeks a skilled Service Advisor to manage a small branch of the automotive service center. You will coordinate with Workshop, Parts and Delivery teams to ensure service is delivered per dealer policies and targets are met.

This role requires a Diploma in automobile/mechanical engineering, at least 5 years in a service advisory role, knowledge of DMS software, and strong English communication. UAE driving license and analytical thinking are essential.

Qualifications

• Diploma in automobile/mechanical engineering.
• Minimum 5 years hands-on experience as service advisor in a reputed automotive dealership.
• Strong client handling and up-selling abilities.
• Proficiency with MS Word/Excel.
• Valid UAE driving licence.

Responsibilities

• Promote service contracts and other services to achieve targets.
• Handle petty cash, monthly bills and deposits with Accounts.
• Ensure workshop tools and equipment are maintained for efficiency.
• Oversee work in progress and ensure timely closure for revenue reflection.
• Receive, inspect and deliver vehicles per customer requirements.
• Explain service details to customers to justify costs.
• Follow Work Instructions for quick turnaround times.
• Notify customers about delays, warranty coverage, or delivery issues.
• Ensure compliance with safety regulations and SOPs.
• Resolve customer complaints promptly to maintain satisfaction.
• Handle accident repairs per procedures and obtain approvals.
• Submit management reports timely.

Skills

5W2H probing

Smart selling

Customer handling

English communication

MS Word & Excel

Education

Diploma in automobile/mechanical engineering

Tools

DMS software

Automotive software

Job description

Job Description:

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose

The job holder is responsible for managing a small branch. Also responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures. The role involves coordination and follow-up with the Workshop, Parts and delivery team and achieving set labour and spare parts targets as required. The job holder acts a liaison between the customer and the concerned departments.

Job Responsibilities

• Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
• Handling of Petty cash (collect cash payment from service/parts customers), Monthly bills settlement to Accounts department and bank deposits
• Ensure workshop tools / equipment are maintained for efficient running of the workshop.
• Supervise the work in progress is closed on time to reflect the branch revenue.
• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle.
• Notify Customer in case of :
  • Delay /parts non availability.
  • Warranty Coverage.
  • Delay in vehicle delivery.
• Ensure safety and other regulations are followed as per requirement of the authorities.
• Ensure resolution of customer complaints on priority to maintain optimum customer satisfaction and avoid repetition of such complains
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.
• Timely submission of reports for management review.

Job Requirements

Qualifications

• Diploma in automobile/mechanical engineering

Experience

• Minimum 5 years hands‑on experience as service advisor in in a reputed automotive dealership

Knowledge & Skills

• Knowledge of Product, 5W2H probing skills, Smart selling, Telephone handling skills & Customer handling skills
• Knowledge of automotive software DMS
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Valid UAE drivers’ licence
• Ability to think analytically
• Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)

Proficient in MS Word and Excel.