Service Advisor

Ali & Sons Marine Engineering Factory (ASMEF); Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Ali & Sons Marine Engineering Factory in Abu Dhabi is seeking a qualified Service Advisor to join our aftersales team. You will greet customers, capture vehicle concerns, and prepare precise job cards in collaboration with the Workshop Foreman, ensuring clear scope and approvals for all work.

The role requires 4+ years in automotive aftersales, a Bachelor’s in Mechanical Engineering, and fluency in Arabic and English.

Qualifications

• Minimum 4 years as Service Advisor or similar automotive aftersales role.
• Bachelor's Degree in Mechanical Engineering.
• Fluent in Arabic and English; strong customer service skills.

Responsibilities

• Welcome customers and understand vehicle concerns and service requirements.
• Prepare and complete job cards with accurate customer and vehicle information.
• Coordinate with Workshop Foreman to determine scope of work and quality job cards.
• Obtain customer signature/approval on the job card before work.
• Assess warranty vs customer-pay repairs and obtain prior approvals for additional work.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem-solving

Education

Bachelor's Degree in Mechanical Engineering

Tools

Dealership management systems

Job description

Job Description:

Exciting Opportunity: Join Ali & Sons as a Service Advisor

Key Responsibilities:

• Welcome customers professionally and understand their vehicle concerns and service requirements.
• Prepare and complete job cards by accurately recording customer information, vehicle details, and customer concerns.
• Coordinate with the Workshop Foreman to determine the required scope of work and prepare accurate job cards.
• Obtain the customers signature and approval on the job card before proceeding with the required work.
• Conduct a preliminary assessment to determine whether repairs are covered under warranty or are customer-pay repairs.
• Obtain prior customer approval for repairs and additional work when required.
• Review the customers service history to identify previous repairs, recurring concerns, or previously reported issues.
• Advise customers on the appropriate service and maintenance requirements for their vehicles.
• Provide customers with professional advice regarding the overall performance and condition of their vehicles.
• Coordinate with the Customer Relations Representative (After Sales) to resolve customer complaints and concerns effectively.
• Maintain accurate customer and service records in the relevant systems.
• Support the workshop in achieving its operational and customer service targets.
• Ensure customers receive timely and accurate updates regarding their vehicle service and repair requirements.
• Perform other duties and responsibilities as assigned by the respective Supervisor or Service Manager.

Role Purpose

To ensure customers receive the best possible aftersales service by accurately understanding and documenting their vehicle concerns, coordinating with the workshop team, obtaining necessary approvals, and providing professional advice throughout the service process while contributing to the achievement of workshop targets.

What Were Looking For:

Experience:

Minimum of 4 years of relevant experience as a Service Advisor or in a similar automotive aftersales position.

Education:

Bachelors Degree in Mechanical Engineering.

Technical Skills:

• Strong understanding of automotive servicing, maintenance, and repair requirements.
• Experience preparing job cards and documenting customer concerns accurately.
• Ability to assess service and repair requirements and coordinate effectively with workshop personnel.
• Knowledge of warranty and customer-pay repair processes.
• Ability to review vehicle service history and identify recurring or previously reported concerns.
• Strong customer service and complaint-handling skills.

Software Skills:

• Computer literate with the ability to use dealership management systems and standard computer applications.

Languages:

Fluency in both Arabic and English is essential.

Personal Attributes:

Excellent communication and interpersonal skills, customer-focused approach, strong attention to detail, organizational skills, professional attitude, problem-solving ability, teamwork, and the ability to work effectively in a fast-paced automotive aftersales environment.

Why Join Ali & Sons?

At Ali & Sons, we are committed to excellence, innovation, and delivering exceptional customer experiences. As part of one of the UAEs most respected and diversified business groups, you will benefit from:

• A professional and collaborative work environment.
• Opportunities for learning, development, and career growth.
• Exposure to internationally recognized automotive brands and professional aftersales operations.
• A culture that values teamwork, professionalism, and continuous improvement.
• The opportunity to contribute to customer satisfaction and the operational success of a leading automotive aftersales business.

Ready to Build Your Career with Ali & Sons?

If you are an experienced Service Advisor with strong automotive knowledge, excellent customer service skills, and a passion for delivering outstanding aftersales experiences, become part of the Ali & Sons team.

At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE.

With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.

Requirements: