Service Advisor (Audi)

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Company Car

Health insurance

Job summary

Al Nabooda Automobiles LLC in Dubai seeks a Service Advisor to champion customer service at the heart of our service centre. You will translate customer needs into workshop actions, provide accurate cost estimates, and ensure clear communication between customers and technicians.

You will up-sell services, maintain client databases, and uphold compliance with manufacturer guidelines. A degree and UAE automobile experience are required, with certification preferred.

Qualifications

• Bachelor's degree or equivalent.
• UAE/Middle East Automobile experience.
• Proven experience of achieving targets.
• Certified Service Advisor (highly desired).

Responsibilities

• Take vehicle details, provide time/cost estimates, and ensure customer understanding of work performed.
• Check invoices for accuracy and explain additional costs and warranty information.
• Pro-actively communicate with customers for additional work, safety, cost and time impact.
• Understand customer vehicle requirements to support sales and service profitability.
• Upsell additional services/products to increase service centre profitability.
• Plan jobs to optimise workshop utilisation and coordinate with workshop leads for accuracy.
• Maintain customer database to aid recalls and marketing campaigns.
• Adhere to laws, guidelines, and manufacturer specifications for customer advice.

Skills

Customer service

Communication skills

UAE/Middle East automobile experience

Target achievement

Education

Bachelor's degree or equivalent

Job description

Join Our Team as a Service Advisor!

"Are you a customer-focused professional with a passion for automobiles and a strong ability to build relationships? Do you excel in a fast-paced environment and have experience of providing top-notch service and advising customers on their vehicle needs? If so, we’d love to have you join our team as a Service Advisor!"

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

Job Purpose

To be the customer champion and deliver exceptional customer service as the face of Al Nabooda Automobiles, by exceeding customer expectations in balance with commercial requirements. To provide the customer interface with the workshop, ensuring the communication flow is accurate and timely. To accurately invoice for all work completed and provide initial diagnoses of vehicle faults. To up-sell additional services and products to customers increasing the profitability of the service centre.

Accountabilities

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customer’s ongoing vehicle requirements and use these to the benefit of the sales and service elements of the business.
2. Up-sell additional services and products to customers to increase profitability of the service centre

Operational

1. Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when the workshop not working to capacity.
2. Open job cards, (standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

Personal Development

1. Engage in continuous professional development; keep fully up to date with new products launched by principal.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.
3. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Why Join Us?

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.
• Company Car

What you will need

• Bachelor's degree or equivalent
• UAE/Middle East Automobile experience
• Proven experience of achieving targets.
• Certified Service Advisor (highly desired).