Senior Technical Account Strategist

Qualys; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading cybersecurity firm in Dubai seeks a Technical Account Manager to enhance customer satisfaction and retention. This role requires a blend of technical expertise and business insight to advocate for customers, manage key relationships, and ensure product value realization. Ideal candidates should hold a bachelor's degree with 6-10 years of relevant experience, strong communication skills in English and Arabic, and familiarity with security technologies. The position involves travel and strategic relationship management to secure account expansion and renewals.

Qualifications

• 6-10 years of relevant experience in customer-facing roles.
• Familiarity with enterprise security solutions and auditing frameworks.
• Strong work ethic and adaptability.

Responsibilities

• Drive customer satisfaction, retention, and growth.
• Manage renewal strategy and pipeline forecasting.
• Develop strong business relationships with clients.
• Ensure product utilization meets business outcomes.
• Engage in joint planning with partners.

Skills

Excellent English and Arabic communication

Strong presentation skills

Analytical and organized

Knowledge of networking and security technologies

Ability to travel

Education

Bachelor's degree

Job description

A leading cybersecurity firm in Dubai seeks a Technical Account Manager to enhance customer satisfaction and retention. This role requires a blend of technical expertise and business insight to advocate for customers, manage key relationships, and ensure product value realization. Ideal candidates should hold a bachelor's degree with 6-10 years of relevant experience, strong communication skills in English and Arabic, and familiarity with security technologies. The position involves travel and strategic relationship management to secure account expansion and renewals.