Technical Account Manager - Sales & Support

Jumpute UAE; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

A leading technology firm in Dubai seeks a Technical Account Manager to enhance their client base and ensure customer satisfaction through technical support pre and post-sales. Ideal candidates should possess a degree in Computer Science or Engineering and have solid experience in both technical support and sales. The role focuses on increasing sales, providing timely client support, and training customers effectively.

Qualifications

• Experience in technical support and sales required.
• Good technical and product knowledge essential.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Increasing sales and winning new business.
• Providing technical support to customers before and after sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product-related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Providing reports to developers and stakeholders on product performance.
• Ensuring deliveries arrive on time and in a good condition.
• Tracking account metrics.

Skills

Technical support

Sales ability

Interpersonal skills

Analytical skills

Organizational skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

Sales software

Job description

A leading technology firm in Dubai seeks a Technical Account Manager to enhance their client base and ensure customer satisfaction through technical support pre and post-sales. Ideal candidates should possess a degree in Computer Science or Engineering and have solid experience in both technical support and sales. The role focuses on increasing sales, providing timely client support, and training customers effectively.