Senior Tech Support Engineer – Deployments & IT Solutions

Staff Connect UAE

Dubai

On-site

AED 180,000 - 280,000

Full time

42 hours ago

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Job summary

Staff Connect UAE is seeking a Senior Technical Support Engineer in Dubai to manage testing, deployment, configuration and troubleshooting for our software products. The role spans on-site client locations and remote environments, requiring strong client communication and structured problem resolution.

You will install systems, configure databases and scripts, and coordinate with development and QA teams to ensure smooth implementations.

Qualifications

3+ years in application support, deployment, or software implementation.
Bachelor’s degree or diploma in IT, CS, or software engineering.
Strong understanding of client-server architectures, databases, networking, and integrations.
Experience with Windows Server, IIS, and SSL certificates.
Ability to work with internal development and QA teams.

Responsibilities

Execute system installations, user account setups, and infrastructure configurations at client sites or remotely.
Manage and deploy core databases, custom scripts, and software configurations.
Log and triage issues to internal workflows (developers, admins).
Communicate with clients via chat and conferencing tools to guide incident resolution.
Log, prioritize, and track open service tickets with timely stakeholder updates.
Conduct post-resolution follow-ups to confirm systems are fully functional.
Document solutions, configurations, and workflows in internal manuals and reports.
Maintain professional, customer-centric relationships to preserve satisfaction scores.