IT Support Technician: Helpdesk & Network Specialist

confidential; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Confidential in Dubai is seeking a capable IT Support Technician to assist staff with computer hardware and software issues and to maintain the company’s IT systems.

You will install, configure, and service computers, printers, and peripherals; troubleshoot Windows OS, applications, and network connectivity; set up email accounts and access permissions; and help with basic LAN/Wi‑Fi tasks and routine maintenance. The role requires clear communication and strong problem-solving skills.

Qualifications

• Diploma or degree in IT or CS preferred.
• Experience in IT support is advantageous.
• Knowledge of Windows OS, Microsoft Office, and hardware.
• Basic networking, printers, and troubleshooting.
• Good problem-solving and communication skills.
• Ability to explain technical issues in simple terms.
• Strong organizational skills.
• IT certifications such as CompTIA A+ are a plus.

Responsibilities

• Provide technical support to employees for computer hardware and software issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot operating systems, applications, and network connectivity problems.
• Set up and maintain email accounts and user access permissions.
• Assist with LAN, Wi‑Fi, and basic network troubleshooting.
• Perform regular system updates, backups, and maintenance.

Skills

Problem-solving

Communication

Troubleshooting

Customer service

Education

Diploma/Degree in IT

Tools

Windows OS

Microsoft Office

Printers

Networking basics

Job description

Confidential in Dubai is seeking a capable IT Support Technician to assist staff with computer hardware and software issues and to maintain the company’s IT systems.

You will install, configure, and service computers, printers, and peripherals; troubleshoot Windows OS, applications, and network connectivity; set up email accounts and access permissions; and help with basic LAN/Wi‑Fi tasks and routine maintenance. The role requires clear communication and strong problem-solving skills.