Senior IT Support Engineer — Multiplatform Global IT Support

Duncan & Ross

Abu Dhabi

On-site

AED 120,000 - 180,000

Full time

3 days ago

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Job summary

Duncan & Ross is seeking a Senior IT Support Engineer/Specialist to join our Dubai office, supporting CLIENT priorities across office and client sites. The role involves on-site and remote light support, configuring devices, managing networks, and coordinating with regional IT resources.

You will handle a mix of Windows/Mac environments, conferencing tools, and cloud services while maintaining strong customer service and collaboration with international teams.

Qualifications

Broad experience in PC/laptop/Mac hardware, software, telecommunications, mobile devices, networking, and server administration.

Responsibilities

Provide on-site IT support in office and client sites with excellent customer service across multiple platforms (PC, Mac, iOS, Android).
Deploy and configure laptops (Windows and macOS) and manage end-user profiles and data migrations.
Coordinate repair and maintenance of printers, network and computing equipment with vendors.
Oversee video conferencing systems (Zoom, MS Teams, WebEx) and support regional resources.
Contribute to operational projects, evaluate systems and propose upgrades, compile IT dashboards and reports.

Skills

PC Hardware

Mac Hardware

Networking

Server Admin

Windows 10

Windows Server

Mac OS

Office 365

SharePoint Online

WebEx/Zoom

LAN/IP Networking

SCCM

Imaging Software

WiFi Troubleshooting

Cloud Tech

VoIP

International Team

Tools

MS Teams

Service Now

Job description

You will handle a mix of Windows/Mac environments, conferencing tools, and cloud services while maintaining strong customer service and collaboration with international teams.

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