Senior Technical Support Engineer

Staff Connect UAE; Dubai; Presencial; AED 180.000 - 280.000; Jornada completa

Descripción de la vacante

Staff Connect UAE is seeking a Senior Technical Support Engineer in Dubai to manage testing, deployment, configuration and troubleshooting for our software products. The role spans on-site client locations and remote environments, requiring strong client communication and structured problem resolution.

You will install systems, configure databases and scripts, and coordinate with development and QA teams to ensure smooth implementations.

Formación

• 3+ years in application support, deployment, or software implementation.
• Bachelor’s degree or diploma in IT, CS, or software engineering.
• Strong understanding of client-server architectures, databases, networking, and integrations.
• Experience with Windows Server, IIS, and SSL certificates.
• Ability to work with internal development and QA teams.

Responsabilidades

• Execute system installations, user account setups, and infrastructure configurations at client sites or remotely.
• Manage and deploy core databases, custom scripts, and software configurations.
• Log and triage issues to internal workflows (developers, admins).
• Communicate with clients via chat and conferencing tools to guide incident resolution.
• Log, prioritize, and track open service tickets with timely stakeholder updates.
• Conduct post-resolution follow-ups to confirm systems are fully functional.
• Document solutions, configurations, and workflows in internal manuals and reports.
• Maintain professional, customer-centric relationships to preserve satisfaction scores.

Conocimientos

English proficiency

Educación

Bachelor’s degree or diploma in IT/CS/Software Engineering

Herramientas

Windows Server

IIS

SSL certificates

Descripción del empleo

Job Title: Senior Technical Support Engineer

Location: Dubai, United Arab Emirates

Department: Technical Support / Product Implementation

Experience: 3+ Years

1. Job Summary

We are looking for a technically skilled Senior Technical Support Engineer to manage application testing, deployment, configuration, customization, and technical troubleshooting for our company's software products.

2. Key Responsibilities

• Execute system installations, user account setups, and infrastructure network configurations across both on-site client locations and remote environments.
• Manage and deploy core databases, custom operational scripts, and software configurations (Comprehensive product training will be provided).
• Properly isolate, log, and isolate unresolved enterprise issues to internal technical workflows (e.g., developers, systems administrators).
• Communicate effectively and directly with clients via WhatsApp and online conferencing tools to guide them step-by-step through incident resolution.
• Log, prioritize, and track open service tickets transparently, ensuring strict timeline adherence and proactive stakeholder updates.
• Conduct structured post-resolution follow-ups with clients to systematically confirm systems are fully functional.
• Document technical solutions, structural configurations, and workflows in internal manuals, localized FAQs, and engineering reports.
• Maintain highly professional, positive, and customer-centric client relationships to preserve corporate satisfaction scores.

3. Qualifications and Experience

• Exceptional spoken and written English communication skills.
• Bachelor's degree or diploma in Information Technology, Computer Science, Software Engineering, or a related field.
• 3+ years of experience in application support, software deployment, technical troubleshooting, or implementation of commercial software products.
• Strong understanding of application architecture (client-server architecture), databases, networking, and integrations.
• Practical experience with Windows Server, IIS and SSL certificates.
• Practical understanding of network architecture (LAN/WAN configuration, IP addressing schemes, routing protocols, and connectivity troubleshooting).
• Basic Knowledge on how integrations are done using APIs
• Ability to investigate technical problems independently and work with internal development and QA teams.