Senior IT Support Engineer — On-Site & Client Tech Expert

Duncan & Ross; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Duncan & Ross in Dubai is seeking an IT Specialist to support the IT department across office and client sites, reporting to the Middle East Senior IT Manager. The role covers business reporting, operational planning, user support, device setup, and network maintenance in fast-paced, service-oriented environments.

You will deploy laptops, configure user profiles, manage printers and telecom systems, and assist with video conferencing tools such as Zoom, MS Teams, and WebEx.

Qualifications

• Broad experience in PC/laptop/Mac hardware and software, telecommunications, mobile devices, networking and server administration.
• Experience communicating and presenting technical concepts to non-technical stakeholders.
• Excellent written and verbal English communication and collaboration skills.

Responsibilities

• Provide on-site technology support in home and office environments, primarily in Dubai for staff and clients.
• Prepare and deploy laptops (Windows and Mac) and configure user profiles and data migration.
• Coordinate repair and maintenance of printers, network, and computing equipment with vendors.
• Oversee and troubleshoot video conferencing and telecommunications systems (Zoom, MS Teams, WebEx).
• Compile IT reports, dashboards, inventory, and service assessments.
• Log issues via IT Service Management tools and analyze call data.
• Achieve IT objectives in alignment with regional management.

Skills

Customer service

Communication

Time management

Collaboration

Self-motivation

Problem solving

Teamwork

Attention to detail

Tools

ServiceNow

WebEx

Zoom

MS Teams

SCCM

SharePoint Online

Office 365

Job description

Duncan & Ross in Dubai is seeking an IT Specialist to support the IT department across office and client sites, reporting to the Middle East Senior IT Manager. The role covers business reporting, operational planning, user support, device setup, and network maintenance in fast-paced, service-oriented environments.

You will deploy laptops, configure user profiles, manage printers and telecom systems, and assist with video conferencing tools such as Zoom, MS Teams, and WebEx.