Senior Program Manager - Partner Experience

Amazon UAE; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

Amazon UAE is seeking a Senior Program Manager - Partner Experience to shape the delivery partner experience across a large regional network including Africa, Middle East, and Turkey. This senior professional will develop and execute strategies to enhance partner engagement and operational transformation.

The ideal candidate will have a strong program management background along with excellent communication skills and the ability to influence stakeholders. This role offers exposure to executive decision-making and the chance to work on impactful programs.

Qualifications

• Minimum 5 years of program or project management experience.
• Strong English-language communication skills, both written and verbal.
• Experience using data and metrics to drive measurable improvements.

Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience.
• Analyze feedback to identify experience priorities.
• Communicate program results and risks to leadership.

Skills

Program management

Delivery Associate engagement

Stakeholder management

Data-driven decision-making

Process improvement

Education

Bachelor's degree in business or related field

Master's degree or MBA preferred

Job description

Role Overview

Senior Program Manager - Partner Experience in Dubai, United Arab Emirates is an internet sector opportunity for an experienced program leader who can develop and execute regional delivery partner experience strategies across Africa, Middle East, and Turkey. This role is ideal for a senior professional with strong program ownership, stakeholder influence, data‑driven decision‑making, strategic communication, and the ability to improve the experience of Delivery Associates and Delivery Service Partners across complex logistics markets.

Key Responsibilities

• Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey.
• Support focused implementation of partner experience programs within local operations while aligning with broader regional priorities.
• Collect insights from multiple listening channels to understand Delivery Associate and Delivery Service Partner needs.
• Analyze feedback, trends, and operational signals to identify experience priorities and improvement opportunities.
• Work cross‑functionally with operations, ACES, DEX, leadership teams, and regional stakeholders to address structural challenges within defined SLAs.
• Draft clear strategy documents, business narratives, recommendations, and program updates for senior leadership review.
• Present data‑backed recommendations to senior leadership and secure alignment, resources, and decision support for key initiatives.
• Establish and manage partnerships with external entities to develop campaigns, benefits, and engagement programs for delivery partners.
• Organize annual partner meetings, regional engagement activities, and ignite events across AMET markets.
• Lead new program launches and country expansion efforts while ensuring consistent implementation of best practices.
• Adapt program mechanisms to local market needs without losing regional consistency, governance, or measurable impact.
• Serve as the strategic voice for delivery partners and ensure their needs are represented in operational and business decisions.
• Use data and metrics to define performance gaps, measure program effectiveness, and drive continuous improvement.
• Coordinate multiple stakeholders without direct authority and influence teams through clear ownership, structured reasoning, and practical execution.
• Communicate program results, risks, progress, and lessons learned to leadership and cross‑functional partners.
• Drive process improvements that enhance partner satisfaction, operational execution, campaign effectiveness, and delivery network stability.

Ideal Profile

• Bachelor's degree in business, operations, logistics, program management, human resources, organizational development, or a related field.
• Minimum 5 years of program or project management experience.
• At least 5 years of experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• Experience using data and metrics to identify issues, determine priorities, and drive measurable improvements.
• Strong English‑language communication skills, both written and verbal.
• Experience managing regional initiatives, partner experience programs, operations improvement, logistics projects, or stakeholder engagement programs.
• Ability to influence without authority and align senior stakeholders across multiple functions and geographies.
• Strong strategic thinking with the ability to convert feedback and operational challenges into scalable programs.
• Experience drafting strategy documents, executive updates, business reviews, and recommendation papers.
• Minimum 2 years of process improvement experience is preferred.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field is preferred.
• Strong ownership mindset with the ability to manage ambiguity, competing priorities, and diverse market requirements.
• Practical understanding of delivery operations, partner engagement, logistics networks, and service quality improvement is an advantage.

Skills Set

• Program management
• Partner experience strategy
• Delivery Associate engagement
• Delivery Service Partner programs
• AMET regional operations
• Strategy development
• End‑to‑end program delivery
• Stakeholder management
• Influence without authority
• Data‑driven decision‑making
• Listening channel analysis
• Feedback consolidation
• Process improvement
• Operations improvement
• Partner campaigns
• External partnership management
• Country expansion support
• New program launch
• Executive communication
• Strategy document writing
• Senior leadership reporting
• Metrics analysis
• SLA management
• Cross‑functional coordination
• ACES coordination
• DEX coordination
• Regional roadmap planning
• Partner meeting organization
• Benefits program development
• Logistics partner engagement

Benefits

This opportunity gives a senior program professional the chance to shape delivery partner experience across a large and diverse regional network. The Senior Program Manager - Partner Experience role offers exposure to regional strategy, executive‑level decision‑making, partner engagement, operational transformation, and program launches across Africa, Middle East, and Turkey. It is a strong career opportunity for someone who enjoys building scalable programs, influencing complex stakeholder groups, and improving how delivery partners experience the business.