Senior Program Manager, Continuous Improvement — Rush Operations

Amazon; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Amazon is seeking a Senior Program Manager for ACES in the ME region to optimize Rush last mile delivery operations. The role requires data-driven analysis, cross-functional collaboration, and the ability to balance customer experience with cost impact.

You will own roadmaps, influence stakeholders across finance, tech, and operations, and craft scalable dashboards and narratives for leadership reviews.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• owning SPD/SPR/utilization improvement roadmap.
• leading cost-per-unit reduction programs.
• driving routing efficiency initiatives.
• managing labor plan assumptions & demand-shaping programs.
• conducting data-driven analysis for pilot and expansion evaluation.
• influencing cross-functional stakeholders (DEX, Finance, Tech, Ops).
• building scalable mechanisms (WBRs, dashboards).
• working closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF).
• writing 6-pagers/narratives.

Skills

Program management

Data analysis

Cross-functional leadership

Communication

Education

Bachelor's degree

Job description

Amazon is seeking a Senior Program Manager for ACES in the ME region to optimize Rush last mile delivery operations. The role requires data-driven analysis, cross-functional collaboration, and the ability to balance customer experience with cost impact.

You will own roadmaps, influence stakeholders across finance, tech, and operations, and craft scalable dashboards and narratives for leadership reviews.