Senior Program Manager | Quality and Delivery Experience, AMET -- ACES

Amazon Inc.; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Amazon Inc. UAE seeks a Senior Program Manager III for ACES in AMET to lead quality and delivery experience across Rush operations.

The role involves hands-on time-and-motion studies, data-driven analysis, and cross-functional collaboration to optimize cost and productivity. You will own the quality and delivery experience roadmap, influence stakeholders from DEX to Finance and Tech, and build scalable dashboards and narratives.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• Own quality and delivery experience improvement roadmap.
• Collaborate with DEX, Speed on program launches.
• Conduct data-driven analysis for pilot and expansion evaluation.
• Influence cross-functional stakeholders (DEX, Finance, Tech, Ops).
• Build scalable mechanisms (WBRs, dashboards).
• Work closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF).
• Write 6-pagers/narratives.

Skills

Program management

Data-driven analysis

Cross-functional collaboration

Communication to senior leadership

Education

Bachelor's degree

Master's degree / MBA

Job description

Senior Program Manager | Quality and Delivery Experience, AMET -- ACES

Job ID: 10563614 | Q-Express Documents Transport

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations.

As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving quality and delivery experience for Rush network.

You will be a subject matter expert on Rush operations and tools focusing on safety, quality, and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon's UTR, OTR and routing technologies.

This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders.

Key job responsibilities

• owning quality and delivery experience improvement roadmap,
• Collaborating with DEX, Speed on program launches
• conducting data-driven analysis for pilot and expansion evaluation,
• influencing cross-functional stakeholders (DEX, Finance, Tech, Ops),
• building scalable mechanisms (WBRs, dashboards),
• working closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF),
• and writing 6-pagers/narratives.

Basic Qualifications

• - 5+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Bachelor's degree

Preferred Qualifications

• - 2+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.