Senior Pre- & Post-Sales Customer Engineer, Enterprise

Remotedxb; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Pendo in Dubai is seeking an experienced Customer Engineering leader to partner with Account Directors on pre‑sales motions, lead onboarding for strategic customers, and drive adoption of core products. You will mentor junior engineers, build playbooks, and escalate complex technical challenges to ensure smooth deployments.

You will influence customer health, retention, and expansion by delivering scalable solutions and guiding cross‑functional teams in a fast‑moving environment.

Qualifications

• 5–8 years in a customer‑facing technical role (Sales Engineering, Solutions Engineering, TAM).
• Hands‑on experience with web technologies (HTML, CSS, JavaScript) and REST APIs.
• Experience managing strategic Enterprise accounts with executive stakeholders.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.
• Experience using AI tools for research, content creation, or automation.
• Mentor or coach junior technical team members.

Responsibilities

• Partner with Account Directors on pre‑sales motions for new customers and product expansion.
• Lead onboarding for strategic customers, including planning, implementation, and integrations.
• Identify opportunities to expand adoption across underutilized features and products.
• Serve as an escalation point for complex technical challenges.
• Build playbooks, document repeatable fixes, and coach peers.
• Drive measurable improvement in customer health, retention, and expansion.

Skills

Strategic account management

Customer-facing role

Problem solving

AI tools usage

Mentoring

Web technologies knowledge

Tools

Pendo

Digital adoption platforms

REST APIs

HTML/CSS/JS

Mobile development basics

Job description

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition and product expansion
• Lead onboarding for strategic customers, including planning, implementation, and integrations
• Identify opportunities to expand adoption across underutilized features and products
• Serve as an escalation point for complex technical challenges
• Build playbooks, document repeatable fixes, and coach peers
• Drive measurable improvement in customer health, retention, and expansion

Requirements

• 5 to 8 years of experience in a customer-facing technical role (Sales Engineering, Solutions Engineering, TAM, etc.)
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems involving multiple variables and tradeoffs
• Hands-on use of AI tools for account research, content creation, or workflow automation
• Experience mentoring or coaching junior technical team members

Preferred Qualifications

• Experience with Pendo, digital adoption platforms, or product analytics
• Hands-on experience with mobile app development (Swift, Android, or React Native)
• Familiarity with data architecture, AI, or machine learning concepts
• Track record of building reusable frameworks or playbooks adopted by a broader team

About the Company

Pendo was founded in 2013 to provide a simple way to understand and attack what truly drives product success. Their mission is to improve society's experience with software.