Customer Success Manager

Quiksell Properties; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Quiksell Properties in Dubai is seeking a Customer Success Manager dedicated to building strong customer relationships and ensuring a positive experience with products and services. This role will focus on day-to-day customer engagement and will involve supporting customer onboarding and responding to queries to enhance satisfaction.

The ideal candidate will have 2-3 years of experience in customer success or account management, excellent communication skills, and familiarity with CRM tools. Join us to ensure our customers achieve value and satisfaction through proactive support.

Qualifications

• 2-3 years of experience in Customer Success, Account Management, or Client Services.
• Strong experience managing mid-market or enterprise customers.
• Excellent stakeholder management and communication skills.

Responsibilities

• Support customer relationships and ensure a positive experience with our products and services.
• Assist with customer onboarding activities and ensure smooth adoption of products and services.
• Conduct Quarterly Business Reviews (QBRs) with key customers.

Skills

Customer Success

Account Management

Stakeholder Management

Problem-Solving

CRM Tools Experience

Tools

Salesforce

HubSpot

Zendesk

Job description

We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services.

This role focuses on day-to-day customer engagement, coordination, and execution while working closely with senior Customer Success team members to help customers achieve value and satisfaction.

Responsibilities

• Support customer relationships and ensure customers have a positive experience with our products and services.
• Support assigned customer accounts under the guidance of senior Customer Success Managers.
• Assist with customer onboarding activities and ensure smooth adoption of products and services.
• Respond to customer queries and coordinate with internal teams for timely resolution.
• Maintain regular communication with customers to ensure satisfaction and engagement.
• Own key strategic or enterprise customer accounts.
• Oversee customer onboarding, adoption, renewals, and expansion strategies.
• Conduct Quarterly Business Reviews (QBRs) with key customers.
• Proactively identify churn risks and lead retention initiatives.
• Partner with Sales and Account Management teams on upsell and cross-sell opportunities.
• Act as the voice of the customer internally.
• Work closely with Product, Engineering, Sales, and Support teams to address customer feedback and feature requests.
• Align customer success strategy with company goals and product roadmap.
• Track and report key customer success metrics such as retention, churn, NPS, CSAT, adoption, and revenue expansion.
• Use data and insights to improve customer experience and team performance.
• Present customer success insights and performance updates to leadership.

Required Skills & Qualifications

• 2-3 years of experience in Customer Success, Account Management, or Client Services.
• Strong experience managing mid‑market or enterprise customers.
• Excellent stakeholder management and communication skills.
• Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.).
• Strong analytical and problem‑solving mindset.
• Customer‑focused mindset with a positive and proactive attitude.
• Experience managing retention and upselling.

Preferred Qualifications

• Experience in B2B SaaS or technology‑driven organizations.
• Experience handling renewals, negotiations, and commercial discussions.
• Exposure to global customers and cross‑functional teams.
• Familiarity with automation, dashboards, and customer health scoring models.