Customer Success Director

Remotedxb; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Remotedxb in Dubai is seeking a Senior Customer Success Leader to own revenue, retention and expansion across strategic accounts. You will identify risks, build trusted relationships with senior stakeholders, and lead strategic account planning and major escalations.

You will coach a Customer Success team and collaborate with Business Development, Product, Data, and AI teams to create scalable onboarding, health reporting, and lifecycle processes.

Qualifications

• Significant experience in Customer Success, Account Management, or Strategic Accounts leadership.
• Proven track record of owning and improving revenue, retention and/or account expansion.
• Experience managing high-value or enterprise customers and senior decision-makers.
• Demonstrated people leadership experience with coaching high-performing teams.

Responsibilities

• Own customer revenue, retention and expansion across a portfolio of strategic accounts
• Identify commercial opportunities, customer risks and potential churn signals early
• Build trusted relationships with senior and executive stakeholders
• Lead strategic account planning, QBRs, commercial conversations and major customer escalations
• Lead, coach and develop the Customer Success team
• Partner with Business Development, Product, Data, Operations and AI/Automation teams
• Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention
• Use CRM systems, data and AI to improve visibility and automate repetitive work
• Champion the voice of the customer internally to shape product and operational priorities

Skills

Customer Success

Account Management

Strategic Accounts leadership

Tools

CRM systems

AI / data analytics

Job description

Responsibilities

• Own customer revenue, retention and expansion across a portfolio of strategic accounts
• Identify commercial opportunities, customer risks and potential churn signals early
• Build trusted relationships with senior and executive stakeholders
• Lead strategic account planning, QBRs, commercial conversations and major customer escalations
• Lead, coach and develop the Customer Success team
• Partner with Business Development, Product, Data, Operations and AI/Automation teams
• Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention
• Use CRM systems, data and AI to improve visibility and automate repetitive work
• Champion the voice of the customer internally to shape product and operational priorities

Requirements

• Significant experience in Customer Success, Account Management, or Strategic Accounts leadership
• Proven track record of owning and improving revenue, retention and/or account expansion
• Experience managing high-value or enterprise customers and senior decision-makers
• Demonstrated people leadership experience with coaching high-performing teams