Sr. Manager, Strategic Expansion and Customer Success

Remotedxb; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Equity Stock Options

401(k) with 5% company match

Unlimited PTO

Medical, Dental, and Vision insurance

Generous Parental Leave

$800 remote work stipend

Job summary

Prefect seeks a senior expansion leader to drive revenue growth in strategic accounts across the UAE, coordinating closely with sales, product, and leadership teams. The role emphasizes building scalable expansion processes and ensuring accurate ARR forecasts in a consumption-based model.

You will coach the CSM team, align pricing strategies, and translate field signals into product and marketing inputs to accelerate land-and-expand opportunities.

Qualifications

• 7+ years in strategic account management or expansion sales at developer tool or enterprise SaaS companies.
• Proven track record of closing complex expansion deals with $100K+ ACV.
• 2+ years of people leadership experience with a record of developing direct reports.
• Comfort with consumption-based or usage-based pricing models.
• Experience building structure, playbooks, and operating rhythms in ambiguous environments.
• High EQ and strong collaboration skills for technical and executive audiences.

Responsibilities

• Drive expansion in top strategic accounts and own commercial outcomes for high-value accounts.
• Lead, manage, and coach the Customer Success Manager (CSM) team to improve commercial rigor.
• Build the strategic expansion playbook, including account planning templates and qualification frameworks.
• Partner with AE, Product, and leadership teams on land-and-expand handoffs and pricing rollouts.
• Adapt customer engagement strategies for a consumption-based business model.
• Maintain accurate expansion ARR forecasting and deliver against quarterly targets.
• Translate field signals into actionable input for Product and Marketing.

Skills

Strategic account management

Expansion sales

People leadership

Cross-functional collaboration

Job description

Responsibilities

• Drive expansion in top strategic accounts and own commercial outcomes for high-value accounts
• Lead, manage, and coach the Customer Success Manager (CSM) team to improve commercial rigor
• Build the strategic expansion playbook, including account planning templates and qualification frameworks
• Partner with AE, Product, and leadership teams on land-and-expand handoffs and pricing rollouts
• Adapt customer engagement strategies for a consumption-based business model
• Maintain accurate expansion ARR forecasting and deliver against quarterly targets
• Translate field signals into actionable input for Product and Marketing

Requirements

• 7+ years in strategic account management or expansion sales at developer tool or enterprise SaaS companies
• Proven track record of closing complex expansion deals with $100K+ ACV
• 2+ years of people leadership experience with a record of developing direct reports
• Comfort with consumption-based or usage-based pricing models
• Experience building structure, playbooks, and operating rhythms in ambiguous environments
• High EQ and strong collaboration skills for technical and executive audiences

Benefits

• Equity Stock Options
• 401(k) with 5% company match
• Unlimited PTO
• Medical, Dental, and Vision insurance
• Generous Parental Leave
• $800 remote work stipend

About the Company

Prefect builds and operates resilient, Pythonic orchestration and MCP platforms used for mission-critical workloads, aiming to define automation for the context era.