Senior Manager - Sales Support and Operations

AlFuttaim; Dubai; On-site; AED 28,000 - 38,000; Full time

Job summary

Al-Futtaim is seeking a Senior Manager - Sales Support and Operations in Dubai, UAE to lead B2B sales enablement, corporate client servicing, and fleet operations. You will oversee contract execution, onboarding, and service delivery while protecting margins and maintaining strong client relationships across the customer lifecycle.

The role requires 3-5 years of related leadership experience, familiarity with vehicle leasing, managed transport, and CRM systems, and strong stakeholder management

Qualifications

• 3-5 years of corporate account management, client relationship management, or B2B service operations experience.
• Fluency in English.
• Arabic language capability is advantageous.

Responsibilities

• Own the operational management of strategic and high-value corporate accounts across leasing and managed transport lifecycle.
• Build long-term relationships with client stakeholders and maintain responsive communication throughout service delivery.
• Lead quarterly and annual account review meetings covering operational performance, service quality, contract status, and future requirements.
• Coordinate onboarding and renewal activities for corporate accounts and ensure SLA adherence.

Skills

B2B sales operations

Corporate account management

Sales support

Client relationship management

Managed Transport Services

Fleet operations

Vehicle leasing

CRM systems

Microsoft Office

Team leadership

Education

University degree in Business/Marketing/Operations

Tools

CRM systems

Microsoft Office

Job description

Job Snapshot

Role: Senior Manager - Sales Support and Operations

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Business Unit Management

Experience: 3-5 years

Job Type: Full-time

Position Overview

Senior Manager - Sales Support and Operations in Dubai, United Arab Emirates is an Automotive hiring opportunity focused on B2B sales enablement, corporate client servicing, contract execution, fleet operations, customer onboarding, and profitable commercial delivery. The role requires an experienced manager who can convert sales opportunities into efficiently executed business, maintain margin discipline, lead client support teams, and coordinate complex leasing and managed transport requirements across the customer lifecycle.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Automotive

Function: Business Unit Management

Salary: 28000-38000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Senior Manager - Sales Support and Operations acts as the operational bridge between B2B sales, corporate customers, fleet activities, finance, logistics, and service teams. The position ensures that commercial agreements are converted into accurately structured contracts, timely vehicle delivery, reliable service execution, and profitable account performance. Success depends on maintaining strong client relationships while controlling operational complexity, protecting margins, meeting SLAs, and creating scalable processes that support continued corporate business growth.

Key Responsibilities

• Own the operational management of strategic and high-value corporate accounts across the leasing and managed transport lifecycle.
• Build long-term relationships with client stakeholders and maintain responsive communication throughout service delivery.
• Lead quarterly and annual account review meetings covering operational performance, service quality, contract status, and future requirements.
• Translate customer feedback, market developments, and operational trends into actionable recommendations for management.
• Oversee Relationship Management Executives and ensure consistent coordination between customers and internal departments.
• Provide leadership to teams supporting Managed Transport Services and maintain accountability for service standards.
• Act as the senior escalation point for complex customer issues and coordinate timely resolution across relevant functions.
• Identify recurring service problems and introduce process improvements to reduce future operational disruption.
• Coordinate onboarding for new corporate and Managed Transport Services customers from contract confirmation through operational launch.
• Manage supplier onboarding and monitor supplier performance against agreed quality and service expectations.
• Track contractual SLAs and ensure customer commitments are fulfilled within agreed timelines.
• Work with Contract Origination, Sales, Vehicle Logistics, Finance, and Customer Service teams to process orders efficiently.
• Monitor fleet lifecycle activities including vehicle allocation, delivery, maintenance status, registration renewals, and customer communication.
• Ensure clients receive timely updates regarding vehicle readiness, maintenance progress, delays, and service requirements.
• Review contract renewal recommendations and ensure customers receive renewal proposals at least 90 days before expiry.
• Oversee offhire activities and ensure vehicle returns, agreement closures, and associated charges are processed correctly.
• Verify fines, tolls, damages, outstanding liabilities, and final invoice details before closing customer agreements.
• Support deal structuring and operational feasibility assessments to ensure new business delivers acceptable commercial returns.
• Monitor service delivery costs and operational activities to maintain margin discipline and profitability.
• Maintain accurate CRM records, account documentation, operational trackers, and management reports.
• Balance multiple corporate accounts and competing priorities while protecting service quality and customer satisfaction.

Ideal Profile

This position is suited to a commercially aware operations and relationship management professional with practical knowledge of corporate leasing, fleet services, or B2B automotive solutions.

• University degree in Business, Marketing, Operations, or a related discipline is preferred.
• 3-5 years of experience in corporate account management, client relationship management, B2B service operations, leasing, or fleet services.
• Strong understanding of vehicle leasing, fleet operations, managed transport, or automotive corporate services.
• Proven ability to manage strategic customer relationships and high-value accounts.
• Experience coordinating contracts, onboarding, service delivery, renewals, and account lifecycle activities.
• Strong interpersonal and negotiation skills with confidence when dealing with senior client stakeholders.
• Previous leadership or team supervision experience with the ability to set priorities and maintain execution standards.
• Ability to resolve complex customer and operational issues through structured problem solving.
• Strong organizational capability when managing multiple accounts, deadlines, and service commitments.
• Fluency in English.
• Arabic language capability is advantageous.
• High proficiency in Microsoft Office applications.
• Practical experience using CRM systems for customer management, tracking, and reporting.
• Strong presentation skills for customer reviews, performance discussions, and internal management updates.

Skills Set

• B2B sales operations
• Corporate account management
• Sales support
• Client relationship management
• Managed Transport Services
• Fleet operations
• Vehicle leasing
• Corporate automotive services
• Customer onboarding
• Contract execution
• Deal structuring
• SLA management
• Service delivery management
• Fleet lifecycle management
• Vehicle delivery coordination
• Maintenance tracking
• Registration renewal management
• Contract renewals
• Offhire management
• Final invoice verification
• Supplier management
• Margin management
• Cost control
• Customer escalation management
• Process improvement
• CRM systems
• Microsoft Office
• Management reporting
• Team leadership
• Cross-functional coordination

Why Join Us

Corporate fleet leasing and managed transport services continue to create strong demand for professionals who can combine commercial awareness with disciplined operational execution. This role offers direct responsibility for strategic customers, fleet lifecycle performance, account retention, service quality, and profitable business conversion. It also provides valuable leadership exposure across sales, finance, logistics, operations, customer service, and relationship management within a large regional automotive environment.

About the Company

Al-Futtaim Group is a diversified privately held regional organization headquartered in Dubai, United Arab Emirates, with major operations across automotive, financial services, real estate, retail, and healthcare. Its automotive businesses provide vehicle sales, leasing, rental, fleet, and mobility solutions to individual and corporate customers, supported by extensive operational capabilities and partnerships with internationally recognized brands.