Senior Logistics Client Services Specialist

Crane Worldwide Logistics LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Crane Worldwide Logistics LLC in Dubai is seeking a Customer Service Executive to receive and respond to client inquiries and support operations in a fast-paced logistics environment.

You will engage with clients at all levels, proactively provide quality service, and maintain daily contact with clients, carriers and potential clients. You will resolve issues related to orders, delivery dates or service and handle complaints with a focus on root cause and resolution.

Qualifications

• Graduate with 1–2 years' freight forwarding experience.
• Experience in customer service and client support.
• Ability to multi-task and resolve conflicts.

Responsibilities

• Receive and respond to client inquiries and requests and assist operations.
• Engage with clients at all levels.
• Proactively provide quality client service.
• Maintain daily contact with clients, carriers and potential clients.
• Resolve issues with orders, delivery dates or service.
• Resolve client complaints and determine root cause.

Skills

Client Service

Quality Focus

Problem Solving

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

Graduate

Job description

Crane Worldwide Logistics LLC in Dubai is seeking a Customer Service Executive to receive and respond to client inquiries and support operations in a fast-paced logistics environment.

You will engage with clients at all levels, proactively provide quality service, and maintain daily contact with clients, carriers and potential clients. You will resolve issues related to orders, delivery dates or service and handle complaints with a focus on root cause and resolution.