Client Service Specialist

Crane Worldwide Logistics; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics LLC in Dubai is seeking a Client Service Specialist to receive and respond to client inquiries and requests while providing operational support to ensure efficient service delivery and a positive client experience.

You will process air/ocean shipments, update systems to meet KPI, quote and route shipments, and maintain daily contact with clients, carriers, and vendors. Graduate with 1–2 years of freight forwarding ops and customer service is expected.

Qualifications

• Graduate with 1–2 years' freight forwarding operations experience.
• Customer service experience is required.

Responsibilities

• Process/execute documentation for Air/Ocean shipments and liaise with origin/destination, ground handling agents, transfer vendors and consignees/shippers to handle document work during daily operation.
• Update system to meet KPIs and ensure accurate data entry.
• Proactively provide quality client service and support.
• Quote, route, rate, monitor, and coordinate international shipments (air/ocean import/export / GCC transport) from pickup through delivery.
• Maintain contact with clients, carriers and potential clients daily.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to multi-task

Education

Graduate

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with 150+ locations across 36 countries, providing services that address our clients' logistics challenges.

The position Client Service Specialist is responsible for receiving and responding to client enquiries and requests, while providing operational support to ensure efficient service delivery and a positive client experience.

Essential Job Functions

• The incumbent will be working as an Air/Ocean Import/Export Executive. S/he will process/execute documentation required for Air/Sea shipments and liaise with origin/destination, Ground Handling agents, Transfer vendors and consignees/shipper & to handle document work during daily operation.
• Responsible for updating system in order to meet our KPI.
• Proactive in providing quality client service.
• Responsible for quoting, routing, rating, monitoring, and coordinating international shipments (air/ocean import/export / GCC transport) from pick-up through to delivery.
• Maintains contact with clients, carriers and potential clients on a daily basis.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years' experience in freight forwarding operations and customer service.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.