Customer Service Representative

Traverse Global Shipping; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Ongoing training and professional development

Collaborative work culture

Job summary

Traverse Global Shipping is seeking a customer service representative based in Dubai. This role involves addressing client inquiries, tracking shipments, and resolving issues while maintaining strong customer relationships.

Ideal candidates should have at least 2 years of experience in the UAE, excellent communication skills, and familiarity with logistics software. The position offers a competitive salary and benefits in a supportive work culture.

Qualifications

• Previous experience in customer service, preferably in logistics or shipping.
• Minimum 2 years experience in UAE.
• Strong problem-solving abilities and customer-centric approach.

Responsibilities

• Provide exceptional service, addressing inquiries and tracking shipments.
• Maintain strong relationships with customers to ensure satisfaction.
• Collaborate with teams to optimize logistics operations.
• Stay informed about shipping regulations and company services.
• Ensure accurate communication with customers regarding shipments.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Familiarity with logistics software

Ability to work in fast-paced environment

Job description

Key Responsibilities

• Provide exceptional service to our clients, addressing inquiries, tracking shipments, and resolving issues promptly.
• Maintain strong relationships with customers to ensure satisfaction and loyalty.
• Collaborate with internal teams to coordinate and optimize logistics operations.
• Stay informed about shipping regulations, industry updates, and company services to assist clients effectively.
• Ensure accurate and timely communication with customers regarding their shipments.

Requirements

• Previous experience in customer service, preferably in the logistics or shipping industry.
• Minimum 2 years experience in UAE.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Strong problem‑solving abilities and a customer‑centric approach.
• Familiarity with logistics software and systems.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

What We Offer

• Competitive salary and comprehensive benefits package.
• Ongoing training and professional development opportunities.
• A collaborative and inclusive work culture.
• The chance to contribute to a global leader in logistics and make a meaningful impact.