Global Air & Ocean Client Services Specialist

Crane Worldwide Logistics LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics LLC in Dubai is seeking a Client Service Specialist to receive and respond to client inquiries and requests while providing operational support to ensure efficient service delivery and a positive client experience.

You will process air/ocean shipments, update systems to meet KPI, quote and route shipments, and maintain daily contact with clients, carriers, and vendors. Graduate with 1–2 years of freight forwarding ops and customer service is expected.

Qualifications

• Graduate with 1–2 years' freight forwarding operations experience.
• Customer service experience is required.

Responsibilities

• Process/execute documentation for Air/Ocean shipments and liaise with origin/destination, ground handling agents, transfer vendors and consignees/shippers to handle document work during daily operation.
• Update system to meet KPIs and ensure accurate data entry.
• Proactively provide quality client service and support.
• Quote, route, rate, monitor, and coordinate international shipments (air/ocean import/export / GCC transport) from pickup through delivery.
• Maintain contact with clients, carriers and potential clients daily.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to multi-task

Education

Graduate

Job description

Crane Worldwide Logistics LLC in Dubai is seeking a Client Service Specialist to receive and respond to client inquiries and requests while providing operational support to ensure efficient service delivery and a positive client experience.

You will process air/ocean shipments, update systems to meet KPI, quote and route shipments, and maintain daily contact with clients, carriers, and vendors. Graduate with 1–2 years of freight forwarding ops and customer service is expected.