Sr. Customer Service Specialist

Crane Worldwide Logistics LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Crane Worldwide Logistics LLC in Dubai is seeking a Customer Service Executive to receive and respond to client inquiries and support operations in a fast-paced logistics environment.

You will engage with clients at all levels, proactively provide quality service, and maintain daily contact with clients, carriers and potential clients. You will resolve issues related to orders, delivery dates or service and handle complaints with a focus on root cause and resolution.

Qualifications

• Graduate with 1–2 years' freight forwarding experience.
• Experience in customer service and client support.
• Ability to multi-task and resolve conflicts.

Responsibilities

• Receive and respond to client inquiries and requests and assist operations.
• Engage with clients at all levels.
• Proactively provide quality client service.
• Maintain daily contact with clients, carriers and potential clients.
• Resolve issues with orders, delivery dates or service.
• Resolve client complaints and determine root cause.

Skills

Client Service

Quality Focus

Problem Solving

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

Graduate

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges.

The Customer Service Executive is responsible for receiving and responding to client inquiries and requests and operations..

Key Responsibilities

• Redetection of New Business o operation.
• Client Engagement at all levels
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients on a daily basis.
• Client service performance
• Other duties as assigned.
• Resolves issues with orders delivery dates or service.
• Resolves the clients complaint determining the cause of the problem.

  Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing use of standard office equipment.

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years experience in freight forwarding operations and customer service.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.

Required Experience:

Senior IC