Senior Key Account Engineer

Carrier Corporation; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading HVAC solutions provider is seeking a Senior Key Account Engineer in Dubai to develop and maintain relationships with key accounts. The ideal candidate should possess a mechanical engineering background with 3-5 years of experience, ideally in HVAC solutions. Responsibilities include implementing strategies, ensuring product qualifications, and collaborating with cross-functional teams. Fluency in English and Arabic is required, along with a UAE driving license. The role offers excellent development opportunities and a competitive salary.

Benefits

Competitive salary

International working environment

Professional development opportunities

Employee Assistance Programme

Qualifications

• 3-5 years of relevant experience; HVAC solutions experience is a plus.
• Fluent in English and Arabic.
• UAE driving license required.
• Excellent Computer literacy.

Responsibilities

• Implement the key account strategy and achieve the assigned KPIs.
• Ensure all products and solutions are registered and qualified in clients’ supplier registration systems.
• Maintain clients’ data offline and online and monitor quality of data sources.
• Support business development associates in coordination with consultant team to ensure technical compliance.
• Collaborate with various teams to meet client expectations.

Skills

Customer Centric

Communications

Teamwork

Results Oriented

Negotiation skills

Education

Mechanical Engineering background

MBA (advantage)

Tools

SAP System

Salesforce

Job description

Location

Country: United Arab Emirates

Location: UTS Carrier Palladium building 2nd floor Al Quoz, Dubai, UAE

Why Carrier

Carrier is the leading worldwide provider of heating, ventilation and air conditioning (HVAC), refrigeration, fire security and cold chain solutions. We invented the modern air conditioning and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry‑leading services and solutions aimed to create healthier homes, buildings and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

Role Overview

We’re currently seeking a Senior Key Account Engineer responsible for establishing, maintaining and strengthening long‑term relationships with UAE market key accounts. The successful candidate will work on positioning Carrier as a world leader in climate and energy solutions and services, presenting the best Carrier capabilities to create value, become the trusted partner to our strategic customers, and become the client’s first choice.

Role Responsibilities

• Implement the key account strategy and achieve the assigned KPIs.
• Pre‑qualification and Certification Management: ensure all products and solutions are registered and qualified in clients’ supplier registration systems and manage all required factory visits to complete certification of carrier products and factories qualification.
• Data Governance support: maintain clients’ data offline and online and monitor quality of data sources and audit data accuracy. In addition to supporting management processes development and implementation.
• SAP System/Sales Force support: coordinate with the quality team and SAP team to ensure digital system readiness to maintain data online and coordinate with the team members to ensure data is updated, populated and CRM reports are generated.
• Engineering support: support business development associates in coordination with consultant team to ensure technical compliance. In addition develop customized and packaged technical proposals to clients specific requirements.
• Cross‑Collaboration: collaborate with Business Development Associates, Consultant Coverage, Sales Application, Product Marketing and all functions to meet with clients and company expectations.
• Strengthen the relationship with UTS Carrier key account to make Carrier solutions the most preferable choice to the customer.
• Respond to clients’ enquiries on time and introduce the appropriate Carrier product and solutions which meet the clients technical requirements and offer a tailor‑made solution.
• Raise customers concerns and escalated whenever there is a need to change in process.

Qualification and Experience Requirements

• Preferable with Mechanical engineering background; MBA is an advantage.
• UAE Market & Government Sectors.
• 3‑5 years of relevant experience; HVAC solutions experience is a plus.
• Fluent in English and Arabic.
• UAE driving license required.
• Excellent Computer literacy.

Skills Requirement

• Customer Centric
• Communications
• Teamwork
• Results Oriented
• Negotiation skills

What We Offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

• International working environment
• Competitive salary
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our Commitment to You

As an employer of choice our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation and excellence.

We’re excited for you to join us and make a difference.

Application

Apply Now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Required Experience

Senior IC