Senior IT Field Engineer - Onsite Infra, Cloud & Security

applydubaijob.com; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Whitehats LLC is actively seeking a Senior IT Field Engineer to deliver hands-on, customer-facing IT support across client environments in Dubai and other Emirates.

You will manage servers, networks, Microsoft365, Azure, and backup/DR solutions while troubleshooting complex issues on VMware, Hyper‑V, and physical servers.

The role requires a minimum of 3 years in IT infrastructure and a Bachelor’s degree in a related field, with travel to client sites as needed.

Qualifications

• . 3+ years of hands-on IT infrastructure / field-support experience.
• . Bachelor’s Degree in IT/CS/CE or related field.
• . Strong customer-facing skills and ability to handle technical discussions.
• . MSP, IT-service-provider, or system-integrator experience preferred.
• . Proficient with Windows Server, AD, Microsoft365, Azure, networking, virtualization, security appliances, and backup/DR solutions.

Responsibilities

• Provide onsite IT support and technical assistance across customer environments.
• Manage and troubleshoot IT infrastructure, servers, networks, and end-user systems.
• Support Windows Server, Active Directory, Microsoft365, and Azure environments.
• Configure and troubleshoot networking solutions including VLAN, VPN, routing, switching, and Wi‑Fi.
• Install, maintain, and support VMware, Hyper‑V, and physical server environments.
• Manage security solutions such as FortiGate, Sophos, Cisco, Ubiquiti, or similar.
• Support backup and disaster‑recovery solutions to ensure data protection.
• Perform system maintenance, troubleshooting, and technical documentation.
• Coordinate with customers and internal teams to resolve complex IT issues.
• Provide field support at customer sites across Dubai and other Emirates.

Skills

Customer-facing

Troubleshooting

Independent work

Education

Bachelor’s Degree in IT/CS/CE

Tools

Windows Server

Active Directory

Microsoft365

Azure

VMware

Hyper-V

FortiGate

Sophos

Cisco

Ubiquiti

Veeam

Acronis

Azure Backup

Job description

Whitehats LLC is actively seeking a Senior IT Field Engineer to deliver hands-on, customer-facing IT support across client environments in Dubai and other Emirates.

You will manage servers, networks, Microsoft365, Azure, and backup/DR solutions while troubleshooting complex issues on VMware, Hyper‑V, and physical servers.

The role requires a minimum of 3 years in IT infrastructure and a Bachelor’s degree in a related field, with travel to client sites as needed.