Senior IT Field Engineer – Onsite Infra & Networking

Whitehats LLC; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Whitehats LLC in Dubai seeks an experienced Senior IT Field Engineer to join the technical services team. This role provides hands-on field support, manages IT infrastructure, and resolves issues across customer environments.

You will work onsite, covering Dubai and other Emirates, with travel as required. The position requires 3+ years in IT infrastructure and a Bachelor’s degree, plus strong customer-facing skills and MSP/IT service provider experience.

Qualifications

• Bachelor’s degree in IT, Computer Science, Computer Engineering or related field.
• Minimum 3 years of hands-on IT infrastructure and field support experience.
• Strong customer-facing skills and ability to discuss technical topics.

Responsibilities

• Provide onsite IT support across customer environments.
• Manage and troubleshoot IT infrastructure, servers, networks, and end-user systems.
• Support Windows Server, Active Directory, Microsoft 365, and Azure environments.

Skills

Customer-facing

Troubleshooting

Independent work

Education

Bachelor's degree in IT/CS/CE

Tools

Windows Server

Active Directory

Microsoft 365

Azure

VMware

Hyper-V

Veeam

Acronis

Azure Backup

Job description

Whitehats LLC in Dubai seeks an experienced Senior IT Field Engineer to join the technical services team. This role provides hands-on field support, manages IT infrastructure, and resolves issues across customer environments.

You will work onsite, covering Dubai and other Emirates, with travel as required. The position requires 3+ years in IT infrastructure and a Bachelor’s degree, plus strong customer-facing skills and MSP/IT service provider experience.