IT Support Engineer

Al Haktur IT Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Haktur IT Solutions is seeking a skilled IT Support Engineer to provide technical assistance and maintain reliable IT systems in Dubai.

The role requires troubleshooting hardware and software issues, supporting users, maintaining networks and assisting with IT security and system administration. Strong problem solving and customer service are essential.

Qualifications

• Bachelor's degree or diploma in Information Technology or related field.
• Experience as an IT Support Engineer or similar role is preferred.
• Strong knowledge of Windows OS and desktop troubleshooting.
• Familiarity with Microsoft 365, AD, DNS, DHCP, TCP/IP, and basic networking.
• Good troubleshooting, customer service and documentation skills.

Responsibilities

• Provide first- and second-level IT support to employees and users.
• Diagnose and resolve hardware, software, network and connectivity issues.
• Install, configure and maintain desktops, laptops, printers and IT equipment.
• Set up workstations, user accounts and business applications.
• Troubleshoot Windows and Office 365 applications and provide remote/onsite support.
• Assist with security updates, backups, and data protection procedures.
• Document troubleshooting steps and coordinate with vendors as needed.

Skills

IT support

Windows troubleshooting

Microsoft 365 support

Active Directory

DNS/DHCP/TCP-IP

Network & VPN basics

IT documentation

Customer service

Education

Bachelor's degree or diploma in IT/CS/Networking

Tools

Microsoft 365

Active Directory

DNS

DHCP

TCP/IP

Printers/Scanners

Job description

Al Haktur IT Solutions is looking for a skilled and customer-focused IT Support Engineer to provide technical assistance and maintain reliable IT systems in Dubai The role involves troubleshooting hardware and software issues supporting users maintaining networks managing devices and assisting with IT security and system administration The ideal candidate should have strong problem-solving abilities good technical knowledge and a professional approach to supporting employees and business operations

Key Responsibilities

• Provide first- and second-level IT technical support to employees and authorized users
• Diagnose and resolve hardware software network and connectivity issues
• Install configure and maintain desktop computers laptops printers scanners and other IT equipment
• Set up workstations user accounts email accounts and required business applications
• Troubleshoot Windows operating systems and common desktop applications
• Support Microsoft 365 applications email Teams and other workplace productivity tools
• Assist with user account creation password resets permissions and access management
• Monitor and troubleshoot LAN Wi-Fi VPN internet and basic network connectivity issues
• Configure and maintain network devices such as switches routers and wireless access points when required
• Perform software installations updates patches and system upgrades
• Maintain accurate records of IT assets equipment licenses and assigned devices
• Manage IT support tickets and ensure issues are followed up and resolved within appropriate timelines
• Provide remote and on-site technical support when required
• Assist users with application configuration and basic technical training
• Perform routine system checks and preventive maintenance
• Support data backup procedures and assist with data recovery activities when necessary
• Follow company procedures for IT security access control and data protection
• Assist with antivirus endpoint security software updates and security monitoring
• Identify recurring technical problems and recommend practical solutions
• Coordinate with vendors and external service providers for hardware software network and maintenance issues
• Document troubleshooting steps resolutions system configurations and technical procedures
• Assist senior IT staff with infrastructure projects upgrades and system deployments
• Maintain confidentiality of company systems credentials customer information and business data
• Ensure IT equipment is properly maintained and used according to company policies
• Perform other IT support and technical duties assigned by management

Requirements

Bachelor s degree or diploma in Information Technology Computer Science Networking or a related field Previous experience as an IT Support Engineer IT Support Technician System Administrator or similar role Strong knowledge of Windows operating systems and desktop troubleshooting Good understanding of computer hardware networking and software installation Familiarity with Microsoft 365 Active Directory DNS DHCP TCP IP and basic network troubleshooting Experience with printers scanners laptops desktops and other office IT equipment Knowledge of antivirus endpoint security backup and basic cybersecurity practices Good troubleshooting and problem-solving skills Strong communication and customer-service abilities Ability to explain technical issues clearly to non-technical users Good documentation and time-management skills Ability to work independently and as part of an IT team Relevant IT certifications such as CompTIA Microsoft Cisco or equivalent are an advantage

Skills amp Competencies

• IT technical supportHardware and software troubleshootingWindows administrationMicrosoft 365 supportActive DirectoryLAN and Wi-Fi troubleshootingTCP IP DNS and DHCPNetwork device supportIT asset managementUser account managementEndpoint securityBackup and recovery supportIT documentationRemote and on-site supportProblem-solvingCustomer service and communication
• Bachelor s degree or diploma in Information Technology, Computer Science, Networking , or a related field.Previous experience as an IT Support Engineer, IT Support Technician, System Administrator, or similar role.
• Strong knowledge of Windows operating systems and desktop troubleshooting.
• Good understanding of computer hardware, networking, and software installation.
• Familiarity with Microsoft 365, Active Directory, DNS, DHCP, TCP/IP , and basic network troubleshooting.
• Experience with printers, scanners, laptops, desktops, and other office IT equipment.
• Knowledge of antivirus, endpoint security, backup, and basic cybersecurity practices.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer-service abilities.
• Ability to explain technical issues clearly to non-technical users.
• Good documentation and time-management skills.
• Ability to work independently and as part of an IT team.
• Relevant IT certifications such as CompTIA, Microsoft, Cisco, or equivalent are an advantage.

Skills amp Competencies Bachelor s degree or diploma in Information Technology, Computer Science, Networking , or a related field.Previous experience as an IT Support Engineer, IT Support Technician, System Administrator, or similar role.Strong knowledge of Windows operating systems and desktop troubleshooting.Good understanding of computer hardware, networking, and software installation.Familiarity with Microsoft 365, Active Directory, DNS, DHCP, TCP/IP , and basic network troubleshooting.Experience with printers, scanners, laptops, desktops, and other office IT equipment.Knowledge of antivirus, endpoint security, backup, and basic cybersecurity practices.Good troubleshooting and problem-solving skills.Strong communication and customer-service abilities.Ability to explain technical issues clearly to non-technical users.Good documentation and time-management skills.Ability to work independently and as part of an IT team.Relevant IT certifications such as CompTIA, Microsoft, Cisco, or equivalent are an advantage.