Guest Experience Supervisor - Luxury Front Desk

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks a Guest Services Agent to process check-ins, verify IDs, handle payments, assign rooms, and issue keys using POS systems.

You will balance cash, prepare reports, assist with front desk training, and ensure guests receive directions and information during their stay.

The role requires a high school diploma, at least 1 year in hospitality, and a professional, guest-focused approach.

Qualifications

• Minimum high school education; G.E.D. accepted.
• At least 1 year in related guest services or front desk work.
• Supervisory experience preferred for seniority.

Responsibilities

• Process guest check-ins and verify identity and payment methods.
• Assign rooms, issue keys, and ensure rates match market codes.
• Balance receipts, prepare cashier reports, and handle all payments.
• Provide directions and property information to guests; assist as needed.
• Support management with training, coaching, and policy adherence.

Skills

Guest service

Cash handling

POS systems

Communication

Education

High school diploma or G.E.D. equivalent

Tools

POS systems

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seeks a Guest Services Agent to process check-ins, verify IDs, handle payments, assign rooms, and issue keys using POS systems.

You will balance cash, prepare reports, assist with front desk training, and ensure guests receive directions and information during their stay.

The role requires a high school diploma, at least 1 year in hospitality, and a professional, guest-focused approach.