Guest Experience Concierge

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a Guest Experience Expert to deliver memorable service throughout a guest’s stay. You will guide guests, handle requests, assist with operations, and help create a seamless arrival and departure experience.

The role emphasizes proactive hospitality, professional appearance, and discreet service in a luxury environment, with emphasis on teamwork and contributing to guest memories at the property.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area; guiding guests through their entire stay.
• Creating a safe workplace, following company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication.

Education

High school diploma or G.E.D. equivalent

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a Guest Experience Expert to deliver memorable service throughout a guest’s stay. You will guide guests, handle requests, assist with operations, and help create a seamless arrival and departure experience.

The role emphasizes proactive hospitality, professional appearance, and discreet service in a luxury environment, with emphasis on teamwork and contributing to guest memories at the property.