Senior Customer Support Specialist – 13+ yrs (Multilingual)

Sisco Jobs; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency in Dubai is seeking a Customer Support Representative to be the first point of contact for customers. The ideal candidate must possess 13 years of experience in customer support and strong communication skills. Responsibilities include handling calls and emails, resolving inquiries and complaints, documenting interactions in the CRM system, and maintaining product knowledge. Fluency in English is essential, and knowledge of Arabic or other regional languages is a plus.

Qualifications

• Proven experience (13 years) in customer support, call center or client service roles.
• Fluency in English (both spoken and written). Knowledge of Arabic or Hindi, Tamil or Malayalam is an advantage.

Responsibilities

• Handle inbound and outbound calls, emails and chat support to assist customers.
• Resolve product or service-related issues promptly.
• Record and update customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor.
• Achieve performance metrics including response time and customer satisfaction scores.

Skills

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Proficiency in MS Office

Experience with CRM/ticketing tools

Ability to multitask and prioritize

Active listening skills with patience and empathy

Strong teamwork and collaboration abilities

Education

Bachelor's degree or diploma in any discipline

Job description

A leading recruitment agency in Dubai is seeking a Customer Support Representative to be the first point of contact for customers. The ideal candidate must possess 13 years of experience in customer support and strong communication skills. Responsibilities include handling calls and emails, resolving inquiries and complaints, documenting interactions in the CRM system, and maintaining product knowledge. Fluency in English is essential, and knowledge of Arabic or other regional languages is a plus.