Senior B2B Sales & Operations Leader

Al-Futtaim

Dubai

On-site

AED 350,000 - 620,000

Full time

2 days ago

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Job summary

Al-Futtaim invites applications for a Senior Manager, Sales Support and Operations, based in Dubai. The role provides commercial support and operational execution for B2B corporate clients, leading sales enablement, deal structuring, contract execution and onboarding across the client lifecycle.

You will partner with the B2B sales team to drive conversion, ensure margin discipline, and deliver services with scalable processes.

Qualifications

University degree in Business, Marketing, Operations or related field.
3–5 years of experience in client relationship management, corporate account management, or B2B service operations.
Fluency in English; proficiency in Arabic is an advantage.

Responsibilities

Act as the primary relationship owner for high-value and strategic corporate clients, ensuring all interactions are managed efficiently and within SLA.
Build and maintain long-term partnerships with client stakeholders; lead quarterly and annual account review meetings.
Oversee all activities performed by Relationship Management Executives and ensure seamless communication and service delivery across internal departments.
Facilitate onboarding for new MTS clients and coordinate onboarding and oversight of suppliers to maintain high-quality service.
Monitor and fulfill contractual SLAs for MTS customers and oversee offhire management.