Senior Auto Service Advisor & Customer Liaison

Al Rostamani Trading Company; Ras Al Khaimah; Presencial; AED 56 000 - 89 000; Tempo integral

Resumo da oferta

Al Rostamani Group seeks an experienced Service Advisor for its Al Rostamani Trading Company branch in the UAE to manage customer vehicles, liaise with Workshop, Parts and delivery teams, and achieve labour and parts targets.

The role requires 5+ years in automotive service advisory, a Diploma in automotive engineering, strong English communication, and proficiency with DMS and technical software. This on-site position offers growth within a diversified group.

Qualificações

• Diploma in automobile/mechanical engineering.
• Minimum 5 years hands-on experience as service advisor in a reputed automotive dealership.
• Excellent customer service and communication skills.

Responsabilidades

• Promote Service Contracts/other service products (up selling) to achieve financial/non-financial targets (labour sales/RO Nos/Service campaign targets)
• Handling of petty cash (collect cash payment from service/parts customers), monthly bills settlement to Accounts department and bank deposits
• Ensure workshop tools / equipment are maintained for efficient running of the workshop.
• Supervise the work in progress is closed on time to reflect the branch revenue.
• Receive, inspect and deliver as per customer requirements to avoid any disagreements at the time of vehicle delivery.
• Ensure that the jobs / service details are explained to the customer to justify the costs incurred.
• Ensure the Work Instructions procedures are properly implemented and completed for quick turnaround time of the vehicle.
• Notify Customer in case of delays / parts non availability / Warranty Coverage / Delay in vehicle delivery.
• Ensure safety and other regulations are followed as per requirement of the authorities.
• Ensure resolution of customer complaints on priority to maintain optimum customer satisfaction and avoid repetition of such complaints.
• Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
• Handle accident repairs as per set procedures and obtain prior approvals as required.
• Timely submission of reports for management review.

Conhecimentos

5W2H probing

Smart selling

Telephone handling

Customer handling

MS Word & Excel

English communication

Formação académica

Diploma in automobile/mechanical engineering

Ferramentas

DMS software

Technical software

Descrição da oferta de emprego

Al Rostamani Group seeks an experienced Service Advisor for its Al Rostamani Trading Company branch in the UAE to manage customer vehicles, liaise with Workshop, Parts and delivery teams, and achieve labour and parts targets.

The role requires 5+ years in automotive service advisory, a Diploma in automotive engineering, strong English communication, and proficiency with DMS and technical software. This on-site position offers growth within a diversified group.